Reporting to the VP, Global Total Rewards and People Operations, the Sr. Global Mobility and International Analyst will manage mobility programs including: foreign and domestic assignments, relocations, taxation, as well as end-to-end immigration services. This person will partner with HRBP’s and various business Leaders to understand their needs and define a strategy to accomplish their immigration and mobility needs, while ensuring compliance with local regulations.  The Senior Global Mobility and International Analyst develops, communicates, implements, and oversees all people operations aspects of US relocations, international and domestic assignments, policies, and procedures, including overview of international people policies.  

He/she interfaces with payroll and benefits on all aspects of global mobility and administers and interprets policies and regulations to ensure accurate delivery of allowances, as well as, special items, such as, moving expenses. The Senior Global Mobility and International Analyst manages our vendor partners to ensure proper execution of services, reviews all agreements, negotiates vendor fees, and oversees all administration. He/she independently leads special projects and will be fully responsible of monitoring, reporting, and analyzing all annual costs for international assignees to ensure proper updates are made to employee records. This person will also oversee that vendors make appropriate updates and reviews, and audit balance sheets for new and existing assignees. He/she will pull country profiles for each country that Twilio enters for further business development, and provide recommendations for policies to build parity between both foreign and United States offices.

Additional responsibilities will be for the oversight for all of Twilio’s contingent workforce, policies, and procedures for domestic and foreign offices.  This role is responsible for ensuring full compliance and governance for contingent workforce for any and all applicable laws, including but not limited to, administration, and vendor management.

 Responsibilities:

  • Oversee and initiate all types of mobility cases and liaise with employees, managers, HRBPs and immigration/relocation vendors on all immigration and relocation matters
  • Ensure timely and accurate processing of all visa & immigration matters while ensuring a high degree of responsiveness to candidates, employees, HRBPs, managers, and legal counsel questions
  • Coordinate, initiate and manage immigration cases with our outside legal services provider to ensure compliance, cost effectiveness, with maximum efficiency, and careful oversight of relevant and applicable legal fees
  • Ensure the legal status of assigned or relocated employees in regards of social charges, social security number, medical coverage, etc. in both home and/or host locations
  • Ensure compliance with established policies and practices including country tax laws and year-end tax procedures, plus collaborate with the Payroll, as it relates to financial/tax impacts for foreign assignments
  • Develop and drive cost structure for estimating all immigration, expatriate, repatriate, localization, etc. and recommendations to management along with receiving approvals of each mobility project
  • Document process flows and tasks related to mobility programs while ensuring program compliance with corporate and local regulations
  • Oversee and manage key relationships with mobility vendors including tax advisors, immigration attorneys, relocation providers and employees.  Conduct periodic vendor reviews, fees are benchmarked, and ensuring agreed service levels are met
  • Develop full immigration and international “Welcome” orientation and responsible for complete coordination
  • Develop and manage global relocation packages
  • Develop and recommend improvements to current programs, draft policies, and streamline administration of the mobility and new foreign office process to meet the ever-changing business needs
  • Act as an expert resource to local office mobility coordinators to develop a high level of customer service (“white glove”) and develop support model for transferees inbound and outbound; goal is to provide highest quality of service by taking a proactive approach for the best employee experience
  • Oversee and coordinate day-to-day global mobility, international, and contingent workforce operations, and build strong and credible relationships with external vendors
  • Capture and circulate best practices for the mobility life-cycle and international people policies, be on top of trends within a high growth technology organization
  • Partner cross-functionally with Finance, HRIS People Team, and Recruiting on proper budgeting, and monthly reporting for global mobility, international, and contingent workforce
  • Improve and maintain the process for tracking transfers and producing metrics for key stakeholders
  • Monitor internal systems to ensure records, policies, and procedures are kept current
  • Advise Recruiting, HRBPs, and managers (as required) on all aspects of inbound and outbound immigration regulations and options in order to ensure compliance and maximize benefit to employees and candidates


Requirements

  • At least 7-10 years experience in Global Mobility and International experience; Contingent Workforce administration experience, a plus
  • Ability to provide best practices for Global Mobility, International, and basic Contingent Workforce governance and administration, understanding of global payroll practices, policies, taxes, policies (e.g., agreements, cost projections, tax equalization, social security treaties, etc.)
  • Demonstrated understanding of international compensation and benefits and experience in policy development, interpretation, and communication
  • Proven ability to work productively, both independently, and as an integral member of various teams
  • Requires a deep subject matter expertise in global mobility, immigration, both international assignments and programs, excellent analytical skills, and attention to detail
  • Ability to demonstrate strong, persuasive verbal and written communication skills
  • Experience managing vendors to optimal productivity and performance
  • Experience with non-US immigration processes and regulations
  • Ability to perform multiple complex tasks independently
  • Economic thinking skills and ability to identify and frame important issues that help leaders decide on the most profitable course of action
  • Strong proactive customer service focus
  • Ability and willingness to attend calls to accommodate different time zones
  • Excellent interpersonal, influencing, and organizational skills
  • Ability to demonstrate a deep knowledge of employment based immigration
  • Strong proficiency in Excel, Keynote/PowerPoint, Word, and calendar experience is required

Preferred Skills/Qualifications

  • Excel and Keynote/PowerPoint
  • Workday skill, a plus/

Education

  • Bachelor's degree required
  • GMS (Global Mobility Specialist) Certification, a plus

About us:

Twilio's mission is to fuel the future of communications. Developers and businesses use Twilio to make communications relevant and contextual by embedding messaging, voice and video capabilities directly into their software applications. Founded in 2008, Twilio has over 650 employees, with headquarters in San Francisco and other offices in Bogotá, Dublin, Hong Kong, London, Madrid, Mountain View, Munich, New York City, Singapore and Tallinn.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance. #LI-POST

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