See yourself at Twilio

Join the team as our next Solutions Architect- Segment

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

As a Solutions Consultant, you’ll be tasked with leading technical on-boarding engagements with our customers and supporting ongoing efforts to build a world-class professional services organization. You’d be joining a team of dedicated individuals that care about Segment’s customers, partners, each other and the broader community. So if you enjoy working with hard-working people and helping to build a company that cares about quality, you’ve found the right place.

Responsibilities

In this role, you’ll:

  • Help customers instrument Segment APIs across their stack (web, mobile, server) and enhance the value generated from the many end tool and warehouse integrations Segment supports
  • Complete on-boarding engagements within budget and scope
  • Design a data structure that will gracefully flow downstream into integrations or SQL warehouses
  • Develop and iterate on internal processes to ensure consistency across our on-boarding engagements
  • Work closely with the product team to improve customer success across our entire platform
  • Become a guide on the code base and functionality of the Segment platform, libraries, and integrations. And help improve it!

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

  • Have experience delivering technical engagements as projects in a consultation environment
  • Are able to deal with variety of customers ranging from timeline-driven project managers, sophisticated marketers, technical engineers, and strategic business partners
  • Have strong time management skills and are organized and detail obsessed
  • Love for explaining technical concepts and the moment where you see things “click”
  • Have solid client-side Javascript skills and experience working with APIs and server-side language

Desired:

  • Experience working closely with or implementing any of our Destination partners
  • Experience working as a services consultant at any point in your career
  • Expertise in multiple areas of the MarTech ecosystem and concepts including attribution, analytics, adtech, CRM, web, mobile, NPS and more
  • Can write SQL queries and have experience with data architecture

Location

This role will be located remotely in the United States.

Up to 20% travel (post-pandemic). 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

  • Based in Colorado: $109,280 - $136,600.
  • Based in New York or Washington State: $115,760 - $144,700.
  • Based in the San Francisco Bay area, California: $128,560 - $160,700.
  • This role is eligible to participate in Twilio's equity plan and the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. 

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

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