See yourself at Twilio

Join the team as our next Senior Manager, Technical Program Management.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to lead our very talented team of senior TPMs that support high-priority cross-functional initiatives across Twilio's engineering and product organizations.

Twilio is seeking an exceptional and passionate Senior Manager of Technical Program Managers (TPMs) within Twilio's Program Management Office (PMO).  Reporting to the PMO's Director, Program Management, this role will provide direct leadership for a team of senior TPMs, and also be the TPM partner to multiple product and engineering teams. As such, we are looking for an exceptional TPM, an experienced people manager of Technical Project or Program Managers, as well as a TPM leader with experience working with developers and engineering teams. 

 

Responsibilities

The ideal candidate has a clearly articulated value proposition for TPM within Technology & Product organizations.  Also, you have experience with process development, change management, and can help solve tough operational problems.  

As leader within the PMO team, you will directly influence and strengthen the PMO TPM contributions across Twilio's engineering and product organizations.  Partnering with the Director, Program Management, this role will have accountability for generating concrete TPM contributions, maintaining a high level of TPM value-add, and scaling the team.  Partnering with Product & Engineering leaders, this role will develop an understanding of their business priorities and apply TPM contributions in a manner which generates the greatest business value-add.  

 

As a Senior Manager of Technical Program Management you will live the Twilio magic: 

  • BE INCLUSIVE: Work cross-functionally across multiple organizations to identify processes that best support initiatives that require cross-functional collaboration in order to deliver business outcomes. Iterate and improve based on feedback from all stakeholders.
  • DRAW THE OWL: Build program frameworks and operational processes that increase the efficiency and quality of execution of the PMO TPM team. 
  • EMPOWER OTHERS: Continuously develop and mentor the Technical Program Managers on your team to enable them to be successful in their roles and the initiatives that they directly manage. 
  • WEAR THE CUSTOMER'S SHOES: Deeply understand the business health and key performance metrics and bring business first focus to technology initiatives. Deep dive regularly into data and metrics to identify risks and opportunities and follow through with action-oriented insights.
  • WRITE IT DOWN: Translate recommendations to results by executing on action plans and project/program management as needed, draft quarterly and annual team roadmaps
  • NO SHENANIGANS: Efficiently and effectively communicate findings / progress to cross-functional teams, senior leadership and the broader Platform Engineering organization

Given the incredible exposure of the PMO team across Twilio, we expect you will enjoy the diversity of fun and complex challenges you take on.

 

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

We are looking for a Manager or Senior Manager of Technical Program Management who lives the Twilio Magic with:

  • 8 - 12 years of experience as a TPM partnering closely with software development, devops, systems and infrastructure engineering and product teams 
  • 3 - 5 years of experience as a people manager of TPMs in a SaaS environment; experience providing coaching and mentoring to advance TPM skill sets
  • Able to clearly articulate the value-add of TPM to engineering and product organizations; experience being an advocate for TPM 
  • Experience developing and managing engineering or product portfolio planning and tracking processes and cadences
  • Exceptional communication skills - able to successfully adapt your style and leverage strong listening skills to inform your approach 
  • Strong leader, comfortable engaging with people at all levels; successfully manages via influence
  • A natural problem-solver and strategic thinker; able to bring clarity to chaos and navigate through ambiguity
  • Experience successfully rolling out changes within a team and across multiple organizations; comfortable with adapting to change 
  • Highly collaborative, and partner-oriented professionally, working effectively with multiple cross-functional teams. 

  Desired:

  • Have familiarity with AWS, GCP, and other infrastructure and SaaS providers 
  • Senior level understanding of Agile software and systems development lifecycles; experience as a Scrum Leader on engineering scrum teams
  • Experience driving technology sponsored programs; familiarity with high level cloud architecture tiers and priorities for system reliability and scalability 

Location 

This role will be based in the remote US. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

(Location dependent information)

*Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.

*If you are a Colorado applicant:

  • The estimated pay range for this role, based in Colorado, is 160,080 - 200,100. 
  • Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

 

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

Apply for this Job

* Required

  
  


Twilio is proud to be an Equal Employment Opportunity employer

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Voluntary Self-Identification of Race & Ethnicity and Protected Veterans Status

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Twilio’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Voluntary Self-Identification of Disability

Form CC-305, OMB Control Number 1250-0005, Expires 05/31/2023

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@twilio.com

Disability Status (Select one)



Voluntary Self-Identification of Gender (Select one)





Voluntary Self-Identification of Race/Ethnicity (Select one)








Protected Veteran Status (Select one)




Voluntary Self-Identification of Sexual Orientation (Select one)