See yourself at Twilio

Join the team as our next Strategic Growth Account Executive, Japan

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

We are looking for a motivated  Strategic Growth Account Executive in Tokyo who possesses a go-getter attitude, and is interested in evolving their career within the fast-growing customer engagement market. Come join us! 

Responsibilities

As a Strategic Growth Account Executive, you will be responsible for working closely with our local reseller partners to ensure their end customers are successful and increase their adoption of Twilio via cross-selling new use cases and products. This role is focused on serving customers in our Growth segments, (cusomter with less than 100 employees). You will be able to sell the entire Twilio platform to help businesses improve their customer engagement strategy and solve real business problems.

In this role, you’ll:

  • WEAR THE CUSTOMER'S SHOES: Consistently delight customers by providing them with the best experience
  • RUTHLESSLY PRIORITISE: Lead a large quantity of existing opportunities, build pipeline both within your territory accounts and by prospecting, and accurately qualify in/out new opportunities generated by our BDR team. This is very much a high velocity business.
  • EMPOWER OTHERS: Work with customers to understand critical business objectives or other key performance indicators, and aid them in achieving their business goals and utilize value-based selling to position Twilio’s platform as solving specific business pains.
  • BE BOLD: Champion and represent the customer at all levels internally within Twilio, working with various supporting teams such as sales engineering, marketing, product, legal, finance, leadership, etc.
  • WRITE IT DOWN: Design mutually-beneficial long-term contracts that address customer requirements and balance the needs of our business.
  • DRAW THE OWL: Provide accurate reporting and weekly forecasting

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

  • Aligned with our core values.
  • Willing to go above and beyond to wear your customers’ shoes, gain their trust, and make them wildly successful.
  • Comfortable asking questions, seeking answers, and drawing the owl.
  • Outspoken, but willing to collaborate and listen to ideas.
  • Comfortable in a fast-paced environment with many priorities, and have the ability to optimally prioritize tasks and own your time.
  • Hard-working and driven to exceed targets put in front of you.
  • Able to prove success of being responsible for your own book of business, and directly selling a technical product or service for at least 2 years.
  • Passionate about customer engagement and comfortable speaking to technical buyers and C-level executives.
  • Curious about technology and willing to learn about how things work beyond the surface-level.
  • Ethical. Hands on. Hardworking. Creative. A team-player.
  • Native Japanese speaker and business level English
  • Quick learner both Twilio Products, business model, and culture

Location 

This role will be based in our Tokyo, Japan office. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

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Twilio invites you to self-identify your personal demographic information to help continue our mission to foster inclusivity and diversity in our workplace. In keeping with the Twilio Magic, our values set the foundation for how we act, how we make decisions and how we win. These values shape our work culture and demonstrate our dedication to ensuring everyone is welcomed and supported. We invite you to self-identify your gender. Completing this survey is voluntary and you may select “Decline to Disclose”, but we hope you choose to participate.

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