See yourself at Twilio

Join the team as our next Technical Support Engineer - New Grad

 
Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

 

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to reinforce our growing Support organization in the EMEA region

Excellent customer service is one of the core values of our company and what our customers have come to expect and love about Twilio. We are looking for people that are technically savvy, customer focused, have outstanding communication skills, and are looking to grow with us. 

Responsibilities

In this role, you’ll:

  • Assist our customers with questions related to Twilio’s product suite, ensuring that they are able to understand the platform’s functionality and get the most out of their Twilio experience.
  • Leverage your empathy and communications skills to address customer issues and provide feedback
  • Prioritize customer interactions to expedite urgent customer needs 
  • Collaborate with your teammates and the Twilio Product and Engineering teams to resolve customer issues.
  • Cultivate an environment of cooperation and knowledge sharing.

Qualifications

 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

  • Demonstrated interest in a technical field
  • Empathetic approach to troubleshooting and customer service
  • Excellent reading comprehension, listening, speaking and writing skills 
  • Quick learner, willing to take initiative, passion for applied learning in a fast paced environment
  • Shown attention to detail, with the ability to quickly ramp up on new products, new technologies, and evolving customer or business needs
  • Partner with Customer Success, Sales, Engineering and Product teams to resolve complex problems and identify trends that could potentially have costly and far-reaching consequences

Desired:

  • Former Experience in a client facing technical role - a plus.

Location 

This role will be based in our Dublin office. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

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Twilio invites you to self-identify your personal demographic information to help continue our mission to foster inclusivity and diversity in our workplace. In keeping with the Twilio Magic, our values set the foundation for how we act, how we make decisions and how we win. These values shape our work culture and demonstrate our dedication to ensuring everyone is welcomed and supported. We invite you to self-identify your gender. Completing this survey is voluntary and you may select “Decline to Disclose”, but we hope you choose to participate.

Your responses to this survey will also help Twilio live up to our commitment to build inclusive teams that reflect the communities we serve. Responding is completely optional and voluntary and does not affect your standing as a candidate.  Whatever your decision, it will not be used for the purposes of any employment decision. However, we do hope that you will participate because your responses help us measure the effectiveness of our outreach and recruitment. Any information you do provide is anonymized and stored separately from your application in a confidential file, and the information cannot be viewed by your interview team or hiring manager at any time.

We hope you will join us in our commitment and enthusiasm for making Twilio a place where everyone belongs!

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