Because you belong at Twilio

The Who, What, Why and Where

We're looking for a developer who has a passion for building and crafting delightful experiences for other builders, who shows empathy for the needs of others, who knows how to prioritize features and who can tell stories to get others passionate about the things they build! 

Who?

Twilio is looking for an advocate with a consistent track record of empowering others. They also have: 

  • You are a developer who has experience in writing, testing and shipping production-level code. Whether it's code that runs in your own production system or those of others. 
  • You have experience in writing JavaScript and feel comfortable learning TypeScript. You know what Serverless means and how it might impact the design of your code.
  • You are comfortable working independently. While you know when to rely on your colleagues, you do feel comfortable taking a project and driving it from start to finish.
  • You are a communicator. Whether you worked previously in developer relations, customer support, sales engineering or have experience maintaining open-source projects, you know how to connect with customers just as well as with internal partners both verbally and through written documentation.

Bonus if you have experience building tools for other developers (internal or external) whether it's CLIs, plugins, libraries, integrations or APIs.

What?

As a Developer Advocate your role is to help ensure that everyone who builds with Twilio can be successful and that their needs are represented inside Twilio. In this role you'll focus on developers and builders who use Twilio together with other platforms. 

As part of this role you will:

  • DRAW THE OWL: Write open-source code that helps developers integrate Twilio into other platforms. As part of this you'll author Twilio CLI plugins (based on oclif plugins), Twilio Functions and contribute to existing open source projects under the Twilio Labs umbrella.
  • BE AN OWNER: Design and own the features and experiences for the integrations you build. As part of this work you'll have to identify which features to build and ruthlessly prioritize. You'll work with other teams inside Twilio to create the best experience for developers using the extensions you build. 
  • WRITE IT DOWN: Document and promote the tools you build by partnering with different parts of the Developer Network and other parts of the Marketing organization to surface the things you build to the community.
  • EMPOWER OTHERS: Build connections with product teams inside and outside of Twilio. Not every integration is written by Twilio directly but it's important that customers have a phenomenal experience regardless of who wrote the code. As part of this role you'll establish relationships with both Twilio's product teams and the platforms who build Twilio integrations.
  • WEAR THE CUSTOMER'S SHOES: Represent the perspective of builders who use Twilio together with other systems. Your primary goal is to advocate on their behalf to create the best experiences for these builders.

Why?

Twilio's mission is to fuel the future of communications. Our Developer Advocacy's team is to be the voice of developers and builders who use Twilio and ensure that Twilio creates experiences that blend seamlessly into the existing flows of the builders using them. Developer Advocacy is part of our Developer Network team but works closely with product teams across Twilio.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience.  We only win when our employees succeed, and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to taking on hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation, and we want you and your ideas to thrive at Twilio! 

Where?

We employ diverse talent from all over the world, and we believe great work can be done anywhere. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

This role is remote but several of your partners are based in the United States West Coast and as a result you will have some recurring meetings during office hours in the Pacific time zone.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well. 

Salary:

Denver/Boulder Metro:

$132,928 - $182,776

Rest of Colorado:

$116,312 - $159,929

Additionally, this role is eligible to participate in Twilio's equity plan.

An overview of Twilio’s benefits offered is listed below:

Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars.  At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:

Healthcare Insurance and Leave

  • Prescription Drug
  • Dental
  • Vision 
  • Flexible Spending and Health Savings Accounts
  • Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one

Financial Benefits

  • Short and Long Term Disability Insurance
  • Life and Accidental Death & Dismemberment Insurance
  • 401(k) Retirement Savings Plan with a match

Reimbursement Programs & Stipends

  • $65 per month work-from-home stipend
  • Up to $50 per month for wellness expenses and activities
  • Up to $30 per month to use towards books/eBooks 

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Twilio is proud to be an equal opportunity employer

Twilio is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accomodations@twilio.com

 

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Twilio invites you to self-identify your personal demographic information to help continue our mission to foster inclusivity and diversity in our workplace. In keeping with the Twilio Magic, our values set the foundation for how we act, how we make decisions and how we win. These values shape our work culture and demonstrate our dedication to ensuring everyone is welcomed and supported. We invite you to self-identify your gender, race and ethnicity, sexual orientation, gender identity, and veteran status. Completing this survey is voluntary and you may select “Decline to Disclose”, but we hope you choose to participate.

Your responses to this survey will also help Twilio live up to our commitment to build inclusive teams that reflect the communities we serve. Responding is completely optional and voluntary and does not affect your standing as a candidate.  Whatever your decision, it will not be used for the purposes of any employment decision. However, we do hope that you will participate because your responses help us measure the effectiveness of our outreach and recruitment. Any information you do provide is anonymized and stored separately from your application in a confidential file, and the information cannot be viewed by your interview team or hiring manager at any time.

We hope you will join us in our commitment and enthusiasm for making Twilio a place where everyone belongs!

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