Because you belong at Twilio

The Who, What, Where and Why

We are looking for a dynamic and experienced Country Manager to lead and grow our business in Canada.  You will own and execute on the vision, strategy, and day-to-day tactics that we employ to grow. Twilio’s business in Canada is in high growth mode and we seek an individual that thinks big and is comfortable operating across functional lines to identify and execute on new growth opportunities through direct selling, partner development, business development, strategic partnerships, and marketing. This leader will build operationally mature business units that take care of the local needs of the market, supported by Twilio HQ and our regional teams.

Who?

Twilio is looking for a leader who lives the Twilio Magic and has a demonstrated track record in leading sales organizations.  The successful candidate will help shape how we develop and deliver in Canada.  This is a newly created senior leadership position responsible for preserving and growing Twilio’s revenue from existing customers and new customer acquisition within the region. This individual will build and lead a team, reporting to our SVP North America and partnering with senior leaders across the company to drive revenue growth and increase Twilio’s market share.

  • 15+ years of technology sales experience and 5+ years in a leadership capacity where you have built and/or scaled a team in region.
  • SaaS, IaaS, PaaS or consumption based technology experience where customer relationships are dependent on technical performance.
  • Proven track record of successfully building and growing revenue/teams for technical solutions and expanding customer relationships to new departments and c-suite.
  • Ability to evaluate teams, develop and reshape them as necessary while mentoring and inspiring them to drive continually improving results through strong leadership.
  • Demonstrated ability to develop strong consultative relationships with external partners and internal cross-functional teams at all levels.
  • Brings data driven methodology and quantitative analytical skills, including pipeline management and forecasting.
  • Model our core values and attributes; invest in the success of your team, and create a meaningful experience for people.
  • Bonuses -- experience with any or all of the following:
    • Managing P&L of a country / region
    • Communications technology
    • Developer driven customer relationships
What?
 
In this highly visible role, you will own country level business plans and drive top line revenue and manage the P&L for Canada.  In addition to ownership of new business development & growth in Canada, you will be responsible for other associated financial, operational, and customer satisfaction metrics.
 
Wear the Customer's Shoes - Ownership of and responsibility for revenue from existing client base. Ensure renewals, minimize churn and profitably upsell expanded use while cross selling new use cases into existing accounts, measure and develop the funnel at every sales stage, accurately forecast cross-sell, up-sell, and organic revenue growth.
 
Be an Owner - As a principal customer advocate for Canada, develop strong internal relationships across Twilio including; marketing, product development, support, finance, and the extended sales organization to solidify our partnership with and commitment to our Canada customers.
 
Be Inclusive - Build, develop and retain a diverse, high-performing sales team that cultivates trusted-advisor relationships with our customers and prospects at all levels (developer to c-suite).
 
Draw the Owl - Lead the development of a repeatable and scalable customer acquisition and client success methodology.
 
Be Bold - Working with Twilio product teams, roll out new products, pricing, and services across Canada.

Why?

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

Where?

We employ diverse talent from all over the world and we believe great work can be done anywhere. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About Us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Apply for this Job

* Required

  
  


International - Self-Identification of Demographic Information

Twilio invites you to self-identify your personal demographic information to help continue our mission to foster inclusivity and diversity in our workplace. In keeping with the Twilio Magic, our values set the foundation for how we act, how we make decisions and how we win. These values shape our work culture and demonstrate our dedication to ensuring everyone is welcomed and supported. We invite you to self-identify your gender. Completing this survey is voluntary and you may select “Decline to Disclose”, but we hope you choose to participate.

Your responses to this survey will also help Twilio live up to our commitment to build inclusive teams that reflect the communities we serve. Responding is completely optional and voluntary and does not affect your standing as a candidate.  Whatever your decision, it will not be used for the purposes of any employment decision. However, we do hope that you will participate because your responses help us measure the effectiveness of our outreach and recruitment. Any information you do provide is anonymized and stored separately from your application in a confidential file, and the information cannot be viewed by your interview team or hiring manager at any time.

We hope you will join us in our commitment and enthusiasm for making Twilio a place where everyone belongs!

Voluntary Self-Identification of Gender