Because you belong at Twilio

The Who, What, Why and Where

Twilio's Platform Engineering team is responsible for building the core compute, communications, and deployment systems used across all engineering teams at Twilio. We build the tools and platforms that allow Twilio Engineering teams to focus on their area of expertise, from the Twilio Console and Edge API down to the Voice, Video, and IoT core.

As Twilio continues its journey to empower our customers to build any communications experience across any channel, the Platform Engineering team ensures Twilio’s platform continues to scale to meet our engineering teams’ and ultimately our customers’ needs. 

As stewards for how Twilio engineers run their applications, we sit at the intersection of application engineering, architecture, design, and operations -- the decisions we make and tools we build have a lasting impact on how Twilio's services delight our customers.

 

Who?


Twilio is looking for a Staff Software Engineer to join us to build the future of our internal developer platform as part of our Platform Engineering team in North America. 

This role may be a good mutual match if: 

  • You are a software engineering leader that is passionate, empathetic and focused on team success. 
  • You are able to develop a strong technical and architectural vision, and have a demonstrated ability to communicate, advocate, and execute that vision. 
  • You have demonstrated experience mentoring junior engineers, and teaching proven practices that help teams grow. 
  • You have ownership experience in a large-scale, enterprise environment, leading teams which build and operate mission-critical PaaS or SaaS products. 
  • You have experience developing, debugging and scaling distributed systems in Go or Java on Linux , and experience configuring infrastructure as code using Terraform or CloudFormation. 
  • You have a Degree in Computer Science or a related field, or equivalent work experience.

What?

As a Staff Software Engineer, you will live the Twilio Magic values:

  • WRITE IT DOWN: Document technology decisions and implementations, and support epic and story refinement.
  • DRAW THE OWL: Identify opportunities for improvement across both technology and process. Champion meticulous, high quality engineering and be a role model for software development habits and practices for distributed systems. 
  • RUTHLESSLY PRIORITIZE: Flex your prioritization and time management skills, supporting sprint commitments. and ultimately delivering business outcomes. 
  • BE AN OWNER:  Use your foresight and experience to keep our systems effectively running now and in the future through profiling, load testing, failure testing, monitoring and much more to have confidence in the robustness of the systems we deploy. 
  • BE INCLUSIVE / EMPOWER OTHERS: Interact with and partner extensively with other leaders inside and outside of the Platform organization in order to keep Platform aligned with our customers. 
  • NO SHENANIGANS: Exercise honesty and transparency in all your communications and interactions. 

 

Why?

Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.

Platform Engineering is a lever for reliability and efficiency at Twilio. Our mission is to “Make Twilio reliable for customers and efficient for engineers.” Engineering in Platform means understanding the evolving needs of today’s Twilio Engineers and delivering products that will meet their needs today as well as meet their needs over the next 3-5 years. 

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio. 

 

Where?

This position is a US/Remote position. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

 

About Us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well. 

Salary:

Denver/Boulder Metro:

Salary Range: $132,928.00 - $182,776.00

Rest of Colorado:

Salary Range: $116,312.00 - $159,929.00

Additionally, this role is eligible to participate in Twilio's equity plan.

An overview of Twilio’s benefits offered is listed below:

Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars.  At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:

Healthcare Insurance and Leave

  • Prescription Drug
  • Dental
  • Vision 
  • Flexible Spending and Health Savings Accounts
  • Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one

Financial Benefits

  • Short and Long Term Disability Insurance
  • Life and Accidental Death & Dismemberment Insurance
  • 401(k) Retirement Savings Plan with a match

Reimbursement Programs & Stipends

  • $65 per month work-from-home stipend
  • Up to $50 per month for wellness expenses and activities
  • Up to $30 per month to use towards books/eBooks

 

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Twilio is proud to be an equal opportunity employer

Twilio is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accomodations@twilio.com

 

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Twilio invites you to self-identify your personal demographic information to help continue our mission to foster inclusivity and diversity in our workplace. In keeping with the Twilio Magic, our values set the foundation for how we act, how we make decisions and how we win. These values shape our work culture and demonstrate our dedication to ensuring everyone is welcomed and supported. We invite you to self-identify your gender, race and ethnicity, sexual orientation, gender identity, and veteran status. Completing this survey is voluntary and you may select “Decline to Disclose”, but we hope you choose to participate.

Your responses to this survey will also help Twilio live up to our commitment to build inclusive teams that reflect the communities we serve. Responding is completely optional and voluntary and does not affect your standing as a candidate.  Whatever your decision, it will not be used for the purposes of any employment decision. However, we do hope that you will participate because your responses help us measure the effectiveness of our outreach and recruitment. Any information you do provide is anonymized and stored separately from your application in a confidential file, and the information cannot be viewed by your interview team or hiring manager at any time.

We hope you will join us in our commitment and enthusiasm for making Twilio a place where everyone belongs!

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