Because you belong at Twilio

The Who, What, Why and Where

Twilio is growing rapidly and seeking a Product Manager to be a key member of the Financial Systems Enablement team focusing on all Financial applications. This role will collaborate with cross functional business units to understand organizational process and workflow needs, deliver solutions to fulfill those needs. You will drive the strategy and roadmaps for the implementation of major project initiatives, metrics, automation across departments including finance, Accounting, Procurement, Legal, HR and IT dev ops teams. As a successful candidate, you must have a deep background in both Product Management and ERP to deftly identify dependencies and risks, resolve blockers, developing business cases, application maintenance and support and application integrations. You are a self-starter, embody a growth mindset, and can collaborate effectively across the entire Twilio organization.

Who?
Twilio is looking for an exceptional individual who lives Twilio Magic and has a demonstrated track record of delivering complex IT solutions. 

  • 5-7 years experience as a Product Manager focusing on ERP in a fast-paced company that delivers software.  
  • Experience driving end-end ERP Oracle cloud (Oracle Fusion) or similar product implementations in providing product direction to meet customer needs.
  • 5+ years experience in leading the delivery of complex 3rd party software implementation projects , Cross functional initiatives and programs across financial disciplines in an Agile environment.
  • Ability to execute weekly scrums, manage stories and sprints 
  • Possess strong technical acumen–you can communicate effectively with developers and analysts.
  • Solid communication skills and the ability to clearly articulate your point of view with business stakeholders, leadership team and cross functional teams
  • Strong preference for someone with prior experience in Accounting, finance, software product management and systems integrations.
  • An expert ability to cultivate strong working relationships with business partners to understand business processes, process flows, business needs and analyze pain points, and identify viable solutions.
  • Fluency in performing rigorous system analysis, design and administration of Financial systems.
  • Experience with the following systems is a plus; ERP (NetSuite,SAP), Coupa, Expensify, Anaplan, ServiceNow, Workday, Salesforce.com, OKTA, GSuite, Looker.
  • Experience with SOX audit controls and maintaining compliant systems..
  • Highly entrepreneurial and comfortable working in a fast-paced environment with minimal guidance - be an owner.
  • Bachelors/Masters degree in Accounting or Computer Science required, or equivalent experience.5+ years of management experience with coaching, mentoring and building and managing high-functioning global teams.

What?
As a Product Manager for the Financial enablement teams, you will live the Twilio Magic and:

BE AN OWNER

  • Define the long-term strategy & automation for ERP systems.
  • Own and execute the roadmap for your products–communicate both the business value and the technical rationale behind your product decisions.
  • You will also work closely managing existing Netsuite project roadmap
  • Execute the Agile/Scrum process–assist team in planning and execution of sprints, epic and story backlog refinement, and related operating mechanisms.  You will work closely with a team of business analysts and Developers

WEAR THE CUSTOMER’S SHOES

  • Partner with Finance leadership, Accounting, Procurement leaders, and other PMs to ensure they have the right information to engage with the central team and ensure happy customers.
  • Proactively identify and clearly communicate messages and updates regarding blockers, dependencies, risks, and current status to all stakeholders

RUTHLESSLY PRIORITIZE

  • Maintain laser focus on MVPs, iterative product development, and releasing immediate/tangible value to stakeholders and adjust frequently.
  • Manage project plans & prioritization for on-time development and release–ensure the team is working on prioritized projects in the right time with balance of KLO activities and projects

DRAW THE OWL

  • Identify opportunities for operational improvements across Finance & Accounting business applications and drive solution definition. 
  • Identify necessary reports, metrics, and analysis to measure the effectiveness and validate the success of completed projects.

WRITE IT DOWN

  • Demonstrate excellent verbal and written communication - ensure that complex ideas, thoughts, and vision can be communicated simply and effectively. You are expected to thrive in a highly collaborative environment.

Why?

The Tech Services team is central to Twilio's continued growth. We work closely with senior leadership and product teams to support company strategy. We lead all aspects of identifying, evaluating, and executing business systems investments that drive inorganic growth and have a significant impact on the overall direction of the company.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

Where?

This position will work remotely. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About Us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers. 

Apply for this Job

* Required

  
  


Twilio is proud to be an equal opportunity employer

Twilio is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodation@twilio.com

 

USA - Self-Identification of Demographic Information

Twilio invites you to self-identify your personal demographic information to help continue our mission to foster inclusivity and diversity in our workplace. In keeping with the Twilio Magic, our values set the foundation for how we act, how we make decisions and how we win. These values shape our work culture and demonstrate our dedication to ensuring everyone is welcomed and supported. We invite you to self-identify your gender, race and ethnicity, sexual orientation, gender identity, and veteran status. Completing this survey is voluntary and you may select “Decline to Disclose”, but we hope you choose to participate.

Your responses to this survey will also help Twilio live up to our commitment to build inclusive teams that reflect the communities we serve. Responding is completely optional and voluntary and does not affect your standing as a candidate.  Whatever your decision, it will not be used for the purposes of any employment decision. However, we do hope that you will participate because your responses help us measure the effectiveness of our outreach and recruitment. Any information you do provide is anonymized and stored separately from your application in a confidential file, and the information cannot be viewed by your interview team or hiring manager at any time.

We hope you will join us in our commitment and enthusiasm for making Twilio a place where everyone belongs!

Voluntary Self-Identification of Gender



Voluntary Self-Identification of Race/Ethnicity








Voluntary Self-Identification of Veteran Status



Voluntary Self-Identification of Gender Identity





Voluntary Self-Identification of Sexual Orientation