Because you belong at Twilio

The Who, What, Why and Where

Twilio is seeking an experienced Coupa Business System Administrator to join the IT team.  You are right for this role if you consider yourself a self-starter; someone who is able to manage multiple tasks and projects simultaneously, own deliverables end to end, and can thrive in a growing environment. Lastly you work well under pressure to meet ongoing and overlapping deadlines within short time constraints. The Business System Administrator is responsible for solution engineering, recommending process improvements and implementing enhancements to Coupa and other applications in the procurement IT landscape. Additionally, the Business System Administrator is responsible for automating interfaces between Coupa and other key business systems (e.g. NetSuite, Workday, Gappify). This role is expected to contribute in augmenting the company's procurement system over the next 2+ years by implementing scalable business processes to support company’s growth and potential mergers & acquisitions


  • 5 – 8 years of experience with Procurement systems, including 4+ years of technical hands-on experience with Coupa,Netsuite and similar SaaS products
  • Technical expertise in managing business systems in a high-volume environment 
  • Thorough understanding of ERP modules - including procure-to-pay (purchasing, receiving, accounts payable), order-to-cash (invoicing, accounts receivable, revenue recognition) and record-to-report (general ledger, fixed assets, multibook and billing)
  • Responsible for reviewing, analyzing and implementing ways to improve system performance. 
  • PTP subject matter expertise with knowledge of creation, approval and maintenance of contracts, requisitions and invoices with emphasis on automation tools and integration with existing cloud solutions such as Adaptive for department budget information.
  • Work with Finance and technical teams to translate requirements and deliver system solutions covering all facets of testing, documentation and communications.
  • Coupa expertise includes assisting end users to meet operational and audit needs, as well as developing and maintaining customized fields, workflow configuration, reporting changes, and related administration duties. 
  • Process driven individual with excellent communication skills 
  • Team oriented with a collaborative approach toward problem-solving
  • Experience supporting high-volume transactions; exposure to programming languages such as Java, Java Script, Groovy or similar languages is desirable
  • Proficient using MS office, SQL & BI tools (DOMO, Tableau or Looker)
  • Bachelor’s degree in Engineering or Similar
  • Master’s degree is a plus


  • Collaborate with Procurement, Finance, legal and other stakeholders to assess business requirements, and formulate project plans to address these needs using NetSuite
  • Design, develop, test and deploy Coupa, Simple legal  features and enhancements; build customizations using extensions and scripts to meet business needs
  • Actively identify opportunities to leverage Coupa functionality to improve efficiency
  • Manage requests for new Coupa features or functionality and assist with the prioritization of these requests
  • Work with other technical teams to successfully integrate Coupa & simple legal with other business systems
  • Expertise building and designing web services with API, REST, JSON & XML
  • Troubleshoot and debug production issues
  • Ensure that change control procedures are implemented and used for all production deployments
  • Strong analytical, problem-solving and communication skills
  • Attitude & work ethic adaptable to change in a fast-paced work environment


The Twilio IT organization is on a mission to hire the very best employees and to create exceptional employee experiences. We are actively scaling for current and future growth and believe that we can add value to Twilio through our collaboration with the various functional teams.  We realize that new ideas have to come from everywhere in the organization, and we know the next big idea could be yours. You will have an incredible impact in how we achieve our goals of sustained excellence and scalability, and your role is integral into growing Twilio.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.


This position will be located in our Denver office. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About Us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

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