Because you belong at Twilio.

The Who, What, Why and Where

Twilio is growing rapidly and seeking a Technical Program Manager (TPM) who is passionate about technical operations and engineering efficiencies. This role will lead technical and operational programs across all Business Units within R&D, while collaborating with all other organizations at Twilio that are impacted by these programs.  

Who?

Twilio is looking for a TPM who lives the Twilio Magic and has a demonstrated track record of leading technical projects or operations.  They also have:

  • Background in SaaS Development or operations in a distributed systems environment 
  • Excellent Problem Solving and Troubleshooting skills
  • Ability to handle multiple competing priorities in a fast-paced environment.
  • Ability to effectively communicate across all levels of the organization from engineers to executives  
  • Exemplary verbal and written communication
  • Highly accountable with a demonstrated ability to think strategically
  • 5-8 years experience in a technical program management or operational role
  • 5+ years experience working with AWS, Google, Azure or other public cloud providers
  • BA/BS degree in engineering, computer science or similar degree 

What?

As a Technical Program Manager you will live the Twilio Magic values:

BE AN OWNER: 

  • Lead and manage successful delivery of high impact and highly cross-functional program initiatives
  • Coordinate with Product and Engineering teams to drive the execution of large scale and highly dependent technical projects 
  • Collaborate within R&D and other organizations to evolve and standardize our engineering processes 

WRITE IT DOWN:

  • Document and instill good practices throughout the organization.
  • Establish and drive adoption of program frameworks, tools and best practices.
  • Share your program management knowledge with engineering leadership teams.

DRAW THE OWL:

  • Contribute to the definition, development and tracking of effective metrics and R&D operational improvements 
  • Consolidate technical operating metrics and lead a regular review of program metrics & health
  • Gather data from BU teams, industry best practice to lead the definition and adoption of best practices that contribute to operational efficiency

RUTHLESSLY PRIORITIZE:

  • Drive strategic cross-functional planning, leading discovery and prioritization by closely partnering with engineering leads to develop program plans, including roadmap, dependency identifications and resourcing plan.
  • Escalate urgent issues appropriately and driving them to closure in a timely manner.

Why?

You have an opportunity to deliver top priority programs for R&D and Twilio, and directly impact improvements in efficiency, transparency, and predictability.  You will partner with some of the best and brightest individuals to continuously improve the quality of our products while improving our engineering efficiency.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

Where?

Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

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Twilio is proud to be an equal opportunity employer

Twilio is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

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Twilio invites you to self-identify your personal demographic information to help continue our mission to foster inclusivity and diversity in our workplace. In keeping with the Twilio Magic, our values set the foundation for how we act, how we make decisions and how we win. These values shape our work culture and demonstrate our dedication to ensuring everyone is welcomed and supported. We invite you to self-identify your gender, race and ethnicity, sexual orientation, gender identity, and veteran status. Completing this survey is voluntary and you may select “Decline to Disclose”, but we hope you choose to participate.

Your responses to this survey will also help Twilio live up to our commitment to build inclusive teams that reflect the communities we serve. Responding is completely optional and voluntary and does not affect your standing as a candidate.  Whatever your decision, it will not be used for the purposes of any employment decision. However, we do hope that you will participate because your responses help us measure the effectiveness of our outreach and recruitment. Any information you do provide is anonymized and stored separately from your application in a confidential file, and the information cannot be viewed by your interview team or hiring manager at any time.

We hope you will join us in our commitment and enthusiasm for making Twilio a place where everyone belongs!

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