Because you belong at Twilio

The Who, What, Where and Why

At Twilio, our mission is to power the future of communications. We believe that communications should be a part of every product experience. In the Twilio Conversations product line, we're doing that by providing the platform and products to build Conversations between consumers and business. Businesses can manage and orchestrate customer conversations across channels. To help us on our journey, we're seeking a talented director-level product person to define and execute against this giant vision.

 

Who?

We are looking for a Senior Product leader. The ideal candidate has:

  • Proven success in product management for both small and large organizations.  
  • The ability to conceptualize a product and take it to the marketplace.
  • Managed a SAAS, B2B high growth product
  • Worked closely with developers and communicate on that level
  • Ideally comes from a CS or similar background.
  • Bachelor or Master in Computer Science or equivalent experience required.

What?

Being part of the messaging business unit product team, you will

  • Build the next generation of Conversations API, enabling businesses to communicate with their customers
  • Evangelize and support Conversations API as a platform for other Twilio products 
  • Build the next generation of Conversations product, enabling businesses mobile workforce to communicate with their consumers
  • Mentor other product managers.
  • Humbly learn about customer use-cases then drive and craft a vision for the future of Twilio’s conversations strategy
  • Message strategic initiative, position it at the executive level
  • Support sales in key sales deals.

Why?

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Consumers have spoken, and the overwhelming majority prefer to use two way messaging to communicate, whether it’s via SMS, chat, or using apps like Facebook Messenger or WhatsApp. These emerging trends pose significant challenges to businesses as they begin to adopt this growing trend of always-on, multi-channel, asynchronous communication. In this role, you will observe these challenges first hand and design the next generation of Conversations APIs and products to overcome them and make our customers successful.

How does this position/team impact the company.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience.  We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio.

Where?

This position will be located in our office at 375 Beale Street in San Francisco. You will enjoy our office perks: catered meals, snacks, game room, ergonomic desks, massages, Wednesday dinners, bi-weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.

About us:

Founded in 2008, Twilio has over 1,000 employees, with headquarters in San Francisco and other offices in Bogotá, Dublin, Hong Kong, London, Madrid, Mountain View, Munich, New York City, Singapore and Tallinn.

More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.

 

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Twilio is proud to be an equal opportunity employer

Twilio is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodation@twilio.com

 

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