Because you belong at Twilio

The Who, What, Why and Where

The Marketing organization at Twilio is looking for a vibrant, self-starter to fill the role of Sr. Manager, Program Management. This position is perfect for a results-oriented professional who is passionate about promoting the program management function within the organization. This individual will drive the execution of various initiatives including but not limited to website launches, digital campaigns and prospect/customer events.


The ideal candidate has previous experience working in an agency and/or internal marketing department where high quality results are required along with extensive experience managing the creation of traditional marketing materials. They are considered the “glue” in the overall process as projects are prioritized and executed.

Knowledge & Skills: 

  • Five plus years program management experience in the print & digital space.
  • Experience in web development, with a focus on communication platforms and other web technologies.
  • Strong command of the digital and social media channels.
  • Experience working with creative teams and a solid understanding of the creative process.
  • Outstanding organizational, communication, and interpersonal skills (verbal/presentation/written).
  • Strong leadership capabilities to advise on goal setting, vision, and resource planning to teams working through complex programs and launches. 
  • Proven track record working with teams across multiple departments (cross-functional
    groups a plus).
  • Ability to use effective, common Marketing tools (e.g. MS Office Suite, AirTable, Keynote, Google docs, etc.).


Marketing departments depend on individuals that have an operational mindset and come to rely on their Program Managers to ensure all parties are aligned with the prioritized work.  They are typically known as the one source of truth. 

Expected duties: 

  • Create and execute project work plans and revise as appropriate to meet changing needs and requirements.
  • Oversee day-to-day operational aspects of a project and scope.
  • Review deliverables prepared by the team before passing to key stakeholders.
  • Effectively apply our methodology and enforce project standards.
  • Prepare for reviews and quality assurance procedures.
  • Identify and manage project risk - and escalate issues when needed to remove blockers.
  • Ensure project documents are complete, current, and stored appropriately
  • Review the status reports of team members in a collaborative environment and address issues as appropriate.


Twilio is fueling the future of communications, and our brand already attracts thousands of developers every day. It’s up to the Marketing team to create the market, deliver an amazing customer experience, and fill the funnel for our high-performing Sales team. Your insights, ideas, and leadership will carry Twilio to the next level of our already-accelerating trajectory.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience.  We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.


This position will be located in our beautiful office at 110 William Street in New York. You will enjoy our incredible perks: catered meals, ergonomic desks, massages, bi-weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life, we know this is a marathon not a sprint; that builds an inclusive culture where we want all of our people to be comfortable and thrive.  We seek out people who live by our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.


Apply for this Job

* Required


Twilio is proud to be an equal opportunity employer

Twilio is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at


USA - Self-Identification of Demographic Information

Twilio invites you to self-identify your personal demographic information to help continue our mission to foster inclusivity and diversity in our workplace. In keeping with the Twilio Magic, our values set the foundation for how we act, how we make decisions and how we win. These values shape our work culture and demonstrate our dedication to ensuring everyone is welcomed and supported. We invite you to self-identify your gender, race and ethnicity, sexual orientation, gender identity, and veteran status. Completing this survey is voluntary and you may select “Decline to Disclose”, but we hope you choose to participate.

Your responses to this survey will also help Twilio live up to our commitment to build inclusive teams that reflect the communities we serve. Responding is completely optional and voluntary and does not affect your standing as a candidate.  Whatever your decision, it will not be used for the purposes of any employment decision. However, we do hope that you will participate because your responses help us measure the effectiveness of our outreach and recruitment. Any information you do provide is anonymized and stored separately from your application in a confidential file, and the information cannot be viewed by your interview team or hiring manager at any time.

We hope you will join us in our commitment and enthusiasm for making Twilio a place where everyone belongs!

Voluntary Self-Identification of Gender

Voluntary Self-Identification of Race/Ethnicity

Voluntary Self-Identification of Veteran Status

Voluntary Self-Identification of Gender Identity

Voluntary Self-Identification of Sexual Orientation