Because you belong at Twilio
The Who, What, Why and Where
Twilio is enabling our customers to build the future of communications. The Twilio Solutions Engineer, Account Security is a critical part of the sales team that is facilitating this communication renaissance.
The Twilio Solutions Engineer, Account Security is specifically responsible for technically driving opportunities for use cases around Two Factor Authentication (2FA), Account Signup Fraud, and Account takeover fraud, and the Twilio products Lookup (phone number and email intelligence), Verify (SMS and Voice One Time Passwords), and Authy (multi-channel Two Factor Authentication).
The Twilio Solutions Engineer is responsible for delivering the technical win and product fit at customer accounts. They build customer trust in Twilio solutions, which results in customer success in the post-sale. The Solutions Engineer leads the technical pre-sales relationship, proposes technical architectures, demonstrates the product, anticipates concerns, and offers creative solutions.
The Twilio Solutions Engineer is both highly technical and a skilled relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out an API flow on a whiteboard with customer software engineers.
Twilio is looking for a Solutions Engineer with a proven track record in a technical pre-sales role.
- 5+ years pre-sales experience selling a complex, technical product
- Experience with authentication, access management, 2FA and/or account signup/takeover fraud mitigation solutions
- Hands-on, high-energy, passionate and creative problem solver with know how to get things done and ability to lead others to success
- Excellent communicator and presenter able to gain audience confidence
- Ability to build a deep understanding of an enterprise’s communications needs and guide them to a technical solution
- Previous software development experience in one or more of the following areas:
- backend (Java, C#, Node.js, Python, PHP)
- Experience building with REST APIs
- Practical experience with agile methodologies, continuous integration and test automation
- Cloud platform experience (Amazon Web Services, Google Cloud, Microsoft Azure)
- Bachelor's degree in Mathematics, Engineering, Computer Science or a related discipline is helpful
- This position will require approximately 25% travel.
Twilio Solutions Engineer gets to live our values every day.
- BE AN OWNER: Build and present product demos to help showcase what a Twilio product can do
- WEAR THE CUSTOMER SHOES: Assist customers with Pilot and Proof-of-Concept implementations
- RUTHLESSLY PRIORITIZE: Form a deep understanding of their business and the problems they’re trying to solve
- DON”T SETTLE: Keep asking probing questions.
- BE INCLUSIVE: Build trusted advisor relationships with customers
- EMPOWER OTHERS: Work alongside Twilio Account Executives through the pre-sales process, to strategize and plan for deal success
- BE INCLUSIVE: Educate and mentor customers and colleagues
Solutions Engineers play a major role in Twilio’s sales organization and are critical to deal success. The Twilio product suite is built for developers who are on a mission to build innovative communication products and technology. SE’s help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.
Twilio customers often share common use cases, but rarely share the same implementation requirements. Each company is unique when it comes to process, technology stacks, and skill. The Twilio Solution Architect owns the technical sales process to help demonstrate the best way to use Twilio products to achieve (and often exceed) their goals.
Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unrivaled; we are a company committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in employees dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio.
This position will be located in our New York office. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.