Because you belong at Twilio

The Who, What, Why and Where

Twilio is enabling our customers to build the future of communications. As a Twilio Solutions Engineer you are a critical part of the sales team through delivering the technical win and product fit at customer accounts. You propose technical architectures, demonstrate the product, anticipate concerns, and offer creative solutions.

The Twilio Solutions Engineer is both highly technical and a skilled relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out an API flow on a whiteboard with customer software engineers.

Who?

We are looking for a Solutions Engineer with a strong desire to work in a technical pre-sales role.

  • Fluent in both German and English.
  • Hands-on, passionate and creative problem solver with the drive to get things done
  • Ability to understand the customer’s needs and guide them to a technical solution through excellent communication and presentations skills
  • Previous software development experience in at least one of the following areas:
    • Backend (Java, C#, Node.js, Python, PHP)
    • Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)
    • Experience building with REST APIs
  • Know how in the following areas are a plus, too: cloud platforms (Amazon Web Services, Google Cloud or Microsoft Azure), cloud application architecture or IP Telephony, Unified Communications, Contact Center.

What?

Twilio Solutions Engineers live our values every day. Be Inclusive / Draw the OWl / Wear the Customers Shoes / No shenanigans

Draw the owl

  • Build and present product demos to help showcase what a Twilio product can do
  • Assist customers with Pilot and Proof-of-Concept implementations

No shenanigans 

  • Always act in an honest, direct, and transparent way.

Wear the Customer’s Shoes

  • Form a deep understanding of customer businesses and their problems
  • Work on RFPs / customer’s technical requirements with the Sales team

Be inclusive 

  • To achieve our goals, we need a diverse set of voices in the room. We build diverse teams, and seek out unique points of view.

Why?

In EMEA, we have built a strong business and the region operates with tenacity and focus. Solutions Engineers play a major role in Twilio’s sales organization and are critical to our company’s success.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unrivaled; we are a company committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in employees dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio.

Where?

This position will be located in our beautiful office at Potsdamer Platz - Stresemannstr. 123 in Berlin. You will enjoy our incredible perks: catered meals, snacks, fresh fruit, regular office events and team activities, ergonomic desks, massages, monthly All Hands and more. You will also be part of a company that believes in small teams for maximum impact; that strives to balance work and home life; that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, and can draw the owl and not be beholden to one playbook.

About us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers. 

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International - Self-Identification of Demographic Information

Twilio invites you to self-identify your personal demographic information to help continue our mission to foster inclusivity and diversity in our workplace. In keeping with the Twilio Magic, our values set the foundation for how we act, how we make decisions and how we win. These values shape our work culture and demonstrate our dedication to ensuring everyone is welcomed and supported. We invite you to self-identify your gender. Completing this survey is voluntary and you may select “Decline to Disclose”, but we hope you choose to participate.

Your responses to this survey will also help Twilio live up to our commitment to build inclusive teams that reflect the communities we serve. Responding is completely optional and voluntary and does not affect your standing as a candidate.  Whatever your decision, it will not be used for the purposes of any employment decision. However, we do hope that you will participate because your responses help us measure the effectiveness of our outreach and recruitment. Any information you do provide is anonymized and stored separately from your application in a confidential file, and the information cannot be viewed by your interview team or hiring manager at any time.

We hope you will join us in our commitment and enthusiasm for making Twilio a place where everyone belongs!

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