Because you belong at Twilio

The Who, What, Where and Why

Twilio is growing rapidly and seeking a high-performing finance leader to join the Commercial Finance team. The Commercial Finance Director will be highly cross-functional, requiring significant interaction with Sales Operations, Pricing & Packaging, Product and Super Network teams - as well as regional FP&A functions. You will build the analytics foundation and strategic analysis that will drive discounting guidelines globally, inform leadership of efficiency trends and opportunities, and directly influence the team and broader commercial productivity. Additionally, you will map and optimize processes to enable us to run a world-class commercial finance practice.

Who

Twilio is looking for someone who has:

  • 8+ years of relevant analytical and management experience in Commercial Finance, FP&A or Pricing. 
  • Exceptional analytical skills combined with strong communication skills.
  • The ability to synthesize financial insights into relevant actionable items by building scalable processes and summarizing complex data.
  • Experience navigating operational complexity and matrixed organizations.
  • A track record of building successful teams.
  • Demonstrated history in unit economics and portfolio analysis.
  • Comfortable operating in a fast-paced and changing environment.

What

Your responsibilities will include:

  • WRITE IT DOWN:  Creating a monthly pace report to inform leadership on progress and articulate future opportunities.
  • DRAW THE OWL: Assisting on ad hoc projects.  Dissecting the product portfolio to inform discounting framework and thresholds at the product and country level.
  • BE AN OWNER & BE BOLD:  Defining, implementing, measuring and reporting discounting initiatives and experiments, along with productivity metrics.  Owning ongoing maintenance of master costs and execution of standard discounts.  
  • EMPOWER OTHERS:  Identifying root cause and drive execution of projects that maximize Commercial Finance efficiency.
  • NO SHENANIGANS:  Driving alignment across the global Commercial Finance function through leadership and significant interaction with Sales Operations, Pricing & Packaging, Product and Super Network teams.  Directly managing the Commercial Finance NAMER team.

Why? 

Twilio is a complex, high-growth, and quickly evolving business. Visibility into how our products are performing is critical to making good business decisions. Your ability to identify and communicate trends, opportunities and problems--and more importantly, recommend a course of action--will play a critical role in charting Twilio’s future.

Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience.  We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio. Come join us.  

Where?

This position will be located in our beautiful new office at 101 Spear Street in the Rincon Center in San Francisco. You will enjoy our incredible perks: catered meals, snacks, game room, ergonomic desks, massages, Wednesday Night dinners, monthly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook. 

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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Twilio invites you to self-identify your personal demographic information to help continue our mission to foster inclusivity and diversity in our workplace. In keeping with the Twilio Magic, our values set the foundation for how we act, how we make decisions and how we win. These values shape our work culture and demonstrate our dedication to ensuring everyone is welcomed and supported. We invite you to self-identify your gender, race and ethnicity, sexual orientation, gender identity, and veteran status. Completing this survey is voluntary and you may select “Decline to Disclose”, but we hope you choose to participate.

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Twilio is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at jobs@twilio.com

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