You have the rare combination of technical savviness and business acumen and you’re looking for a career where you can utilize both. As a Sales Engineer at Twilio, you will hone each of these skills by advising a diverse set of customers on what is possible using Twilio’s API.

About the job:

Sales Engineers at Twilio are involved in all stages of the customer’s software development lifecycle and are comfortable using presentations, email, phone and social media to connect with customers. We are looking for someone who can create sales presentations, product demonstrations, and educate customers (everyone from developers to product managers to C-level executives) on the best ways to utilize cloud communications technology. Twilio’s Sales Engineers are empowered to come up with creative solutions on the spot so we are looking for someone willing to challenge the status quo and throw out the manual on occasion. 

Responsibilities:
  • Support the inside sales team in helping customers understand what is possible with Twilio.
  • Understand customer requirements and communicate the business value of solving technology problems using cloud communications technology.
  • Guide the design and deployment of enterprise communications systems that impact multiple functional areas of a customer’s organization.
  • Create technical content to show customers how to implement specific use cases or best practices for new technologies.
  • Prepare demos and proof of concepts to demonstrate various use cases for Twilio's APIs.
  • Distill and communicate customer needs and product feedback to Product Management, Engineering, Marketing and Sales.

 Requirements:

  • Typically two to three years in a customer-facing technical role.
  • Proven hands-on experience in one or more of the following areas: web (Javascript, HTML, frontend frameworks) development, mobile (iOS, Android) development, backend (Java, C#, Node.js, Python, PHP, Ruby)  development, IP-based real-time communications.
  • A world class communicator. Confident dispensing knowledge to a highly skilled and experienced audience.
  • Typically 10-25% travel.
  • Bachelor's degree in Engineering, Computer Science, MIS or a comparable field is preferred.

About us:

Twilio's mission is to fuel the future of communications. Developers and businesses use Twilio to make communications relevant and contextual by embedding messaging, voice and video capabilities directly into their software applications. Founded in 2008, Twilio has over 650 employees, with headquarters in San Francisco and other offices in Bogotá, Dublin, Hong Kong, London, Madrid, Mountain View, Munich, New York City, Singapore and Tallinn.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance. #LI-POST

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Twilio collects your personal data for the purposes of managing Twilio’s recruitment related activities as well as for organizational planning purposes globally. Consequently, Twilio may use your personal data in relation to the evaluation and selection of applicants including for example setting up and conducting interviews and tests, evaluating and assessing the results thereto and as is otherwise needed in the recruitment processes including the final recruitment.

Twilio does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, Twilio has international sites and Twilio uses resources located throughout the world. Twilio may from time to time also use third parties to act on Twilio’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within Twilio group of companies as well as to third parties acting on Twilio’s behalf, including also transfers to servers and databases outside the country where you provided Twilio with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.


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