Because you belong at Twilio

The Who, What, Where and Why

You’re a developer. You’re no stranger to shipping code to production and you’ve acquired a foundational knowledge of software development because of it.

But somewhere along the way you realized that sometimes the pen is mightier than the IDE. Through writing technical blog posts, documentation, support tickets, or even READMEs you realized the power — and challenge — of writing technical content. You understand that the devil is in the details: accuracy, conciseness, and relevance. But you’ve also felt that unique satisfaction when a fellow developer learns something new thanks to what you wrote.

Beyond just writing, you may have also discovered that you’re motivated by teaching your peers face-to-face as well.

Through either setting, you’ve probably wondered if our industry’s standards for documentation and training are really the best they can be. And you’re excited at the thought of pushing beyond those standards to discover new ways to educate developers.

Who?

As a Developer Educator at Twilio, your job is to challenge and empower developers to build the future of communications. You will do this primarily through technical documentation, focusing on a handful of Twilio products developers use to build intelligent software: Flex, Autopilot, and Runtime. You will own the experience for the documentation for these products, from API reference docs to sample application tutorials to the UX for those docs on twilio.com.

  • You are talented, curious, and have demonstrated the ability to learn quickly in an evolving environment.
  • You are comfortable writing technical content for developers outside your organization (and occasionally inside it too).
  • You enjoy collaborating with teammates and cross-functional teams.
  • You can quickly identify developer pain points and have a consistent desire to do whatever it takes to fix them.
  • You have a meticulous eye for attention to detail, consistency, and accuracy.
  • You appreciate being part of a fast-paced, constantly iterative environment.
  • You have a core competency with a modern programming language, experience on an engineering team, and a thirst to learn more.
  • You have 3+ years of relevant experience.

What?

In this role, you may find yourself rewriting existing content, building a new sample application, authoring new tutorials, shepherding API reference documentation out the door, assisting with the launch of a new feature, creating and reviewing content for TwilioQuest, or reviewing the work of a fellow Developer Educator or our external contributors.

In this role, you will...

  • Create, edit, and organize technical documentation into meaningful learning ways for a variety of audiences
  • Own and expand your products' exercises in TwilioQuest, Twilio’s video game / training platform.
  • Experiment with new ways to help our customers learn our products faster.
  • Attend and optionally lead a few of our Superclass training events, including at SIGNAL, our annual conference in San Francisco.
  • Occasionally build new features for the platform which powers Twilio’s documentation and TwilioQuest.
  • Take a shift every 6-8 weeks in our on-call rotation for our corner of twilio.com.

Why?

Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience.  We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio. Come join us.

Where?

This is a remote position in the US, where you will be part of a fully distributed team.  While working remotely you will still enjoy our incredible perks: a free Kindle when you build your Twilio app, monthly Kindle book reimbursement, monthly gym reimbursement, monthly All Hands and more. 

Between our Superclass training events and team meetings, you will be expected to travel 1-2 times per quarter. 

We also believe that in order to do this job well, you need a balanced work and home life. We offer generous PTO. 

What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.

Apply for this Job

* Required