Because you belong at Twilio

The Who, What, Why and Where

Twilio is growing rapidly and seeking a true “operator” who would support us to manage our growth in product operations. This role will join the team whose primary responsibilities include managing our worldwide phone number inventory, porting (transferring) phone numbers from other carriers to Twilio's platform, and working closely with Twilio’s sales team and our customers to sell and provision short codes efficiently and effectively. The Product Operations team is a key part of Twilio’s Super Network, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the world's connectivity.

Who?

Twilio is seeking an entry level operations specialist to join the team that runs Twilio’s phone number operations.

  • You’re empathetic, love working with customers to solve their problems and you have previous customer-facing experience.
  • You are a tech- and process-savvy person who loves to be a part of seamless operations that benefit our customers.
  • You're thorough, organized, and process-oriented to the extreme, and you’re able to prioritize and execute multiple projects simultaneously.
  • You love learning new technology and are interested in personal growth and learning.
  • Fluent in both written and spoken English.

What?

On the Product Operations team, you will:

  • Project manage complex requests from our customers
  • Engage with telecommunication carriers, regulatory bodies, and vendors on behalf of our customers to make Twilio phone number operations a seamless experience.
  • Collaborate in projects to help further develop the processes of phone number operations at Twilio.

Why?

On the Product Operations team, our primary goal is operating efficiently to ensure our customers have access to purchase and port phone numbers around the globe. We are focused on operational efficiency to deliver excellent customer experience. We are a key part of Twilio’s Super Network, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the world's connectivity.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience.  We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

Where?

This position will be located in our beautiful and well designed office at Veerenni 24 in Tallinn. You will enjoy our incredible perks: monthly breakfast, twice a week lunch, dinner during our bi-weekly global All Hands and a fully-stocked kitchen with a variety of snacks and beverages. We have many team building events weekly, monthly and of course annual summer days. What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook. You want to experience all of this with the best people? Join Twilio Tallinn team!

About us:

Founded in 2008, Twilio has over 1,000 employees, with headquarters in San Francisco and other offices in Bogotá, Dublin, Hong Kong, London, Madrid, Mountain View, Munich, Berlin, New York City, Singapore and Tallinn.

More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

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