Responsibilities:

  • Provide Trading and Executive end user support in a fast-paced financial environment.
  • Provide quality customer service when interacting with all associates.
  • Imaging, setup, and deployment of Desktop Computers and PC Peripherals.
  • PC software installations and support for Microsoft applications shrink-wrapped applications, development tools, internal applications, Bloomberg, Reuters, and other market data applications.
  • Support, troubleshooting, repair or replacement of PC Hardware, and related peripherals.
  • Setup weekly meetings via Video Conference, WebEx Audio, and Screen Content Sharing, as needed.
  • Troubleshooting and remediation of software related issues via Service Now ticketing system.
  • Support and Deployment of standard corporate Mobile Devices, as needed
  • Act as technical lead and escalation point for more complex issues that require higher technical knowledge and/or the input from 3rd line teams for resolution.
  • Assist team Manager with larger tasks and projects on an ad-hoc basis

Requirements:

  • Bachelor's Degree in the field related to computer science, information technology, or management of information systems.
  • Minimum of one industry standard/neutral certification preferred:
    • CompTIA A+, Network+, Security+, Linux Essentials, Microsoft MTA, MCP, MCSA, etc...
  • Experience and knowledge of Windows PowerShell and familiarity or understanding of basic Linux and Python
  • Some experience with PowerShell, Linux or Python
  • Minimum 5 years of computer hardware and software support experience in an enterprise environment. Hedge Fund experience preferred.
  • Thorough understanding of Windows 10 Desktop OS.
  • Strong computer skills necessary in Microsoft Office Suite, Active Directory, DHCP, and DNS.
  • Knowledge and support of VMware vSphere, RSA, Citrix XenDesktop and XenApp.
  • Excellent people skills with ability to handle difficult situations in a trading environment.
  • Excellent time management and organizational skills.
  • Ability to multitask, prioritize, and work with minimal supervision.
  • Strong Troubleshooting capabilities evidenced by organized, analytical thinking.
  • Keen attention to detail, with a commitment to follow through and follow-up.
  • Must be able to communicate effectively with technical and non-technical audiences and interact with all types of clients including technology, business, partner and executive management.
  • Must be a self-starter with the ability to work independently and in a collaborative team environment. Acquire and maintain current knowledge of relevant products offerings and support policies in order to provide technically accurate solution to associates and team members

Apply for this Job

* Required

  
  


Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Tudor Investment Corporation’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.