【 About the company 】
At Tomofun, we LOVE pets and technology. Our vision is to bring joy and innovation to every pet lover in the world. Headquartered in Taiwan, we’re building a one-of-a-kind global company that helps pets and pet parents stay connected through our innovative products. Our pioneer product, Furbo Dog Camera, is the #1 best-selling pet camera on Amazon US, Canada, UK, Japan and 5 other markets and also recommended by The Ellen Show as the #1 gift on every pet-lover’s Amazon wishlist. The learning curve is steep. But the work is exhilarating. Tomofun is on the cusp of a pet-tech boom and we’re looking for smart, innovative thinkers who aspire to incredible things.

【 About the role 】
We are looking for a Business Analyst based in our Taipei HQ to support our growing BI and Data team with highly talented and motivated people.

As a Business Analyst, you will be working closely with the Global Marketing team, Product Management team, and the Product and Tech squads. You will have end-to-end ownership of data: define and implement tracking requirements, set up A/B tests, analyse large datasets to provide actionable insights, and communicate the results to relevant stakeholders. You will be a critical member in defining the customer communication strategy and continued success of Furbo and Furbo Dog Nanny.

【 What you'll do 】

  • Tracking: Define what needs to be tracked and measured. You will be responsible for tracking user interactions and clickstream data with various tools to understand customer behavior.
  • Visualization: Democratize data by building analytics dashboards and create regular reports to keep a track of growth experiments and channel performance.
  • Analysis: Perform A/B experiments, offer deep dive analysis, and provide actionable insights to drive growth in terms of user acquisition and retention.
  • Insights and Strategy: Evaluate and define product and business level metrics along with C-level Executives, Product Managers, Product Designers, Frontend and App Engineers.

【 Who you are 】

  • Overall 5 years of experience specifically in performance marketing analytics, web analytics, product analytics, or business intelligence, preferably in e-commerce or subscription industry.
  • You've completed a degree in statistics, mathematics, economics, computer science or an equivalent education or possess relevant practical experience.
  • Extensive expertise in growth tactics like AARRR, segmentation, and experiments design with a solid statistical proof.
  • Experience in integration of analytics & marketing automation tools, CDP or Google Tag Manager(GTM) is a plus.
  • Understanding of email marketing, social media marketing and SEO, specially on-page optimisation and hands-on experience with Google webmaster tool is a plus.
  • Familiar with web and mobile tracking technologies like Google Analytics and Mixpanel.
  • Hands-on skills in at least one data visualization tools like Tableau or Google Data Studio.
  • Strong experience in SQL with the concepts of ETL/ELT data pipeline in cloud based environment, preferably AWS or GCP.
  • Good communication skills in English and Mandarin Chinese, both written and oral.
  • Comfortable in dealing with ambiguity and operating in a fast-changing, unstructured environment.

【Perks】

  • The rare opportunity to work with an international team from Taiwan HQ and make impact on a global scale
  • Voice yourself in an open, trusting and transparent working environment
  • Quarterly all hands meetings to update entire organization on company goals, strategic directions and the opportunity to openly ask questions/give feedback
  • Bring your furbabies to work in a pet-friendly office
  • Join our volunteer program. We are passionate about giving back to society.
  • A LOT of free snacks and drinks for humans and furkids!
  • Comfortable and creative office with kitchen, sofa, and quiet areas
  • Afternoon tea time twice a month and monthly birthday parties

【Benefits】

  • Unlimited vacation policy; work hard and take time off when you need it
  • Flexible working hours and work-from-home when needed
  • Medical insurance and free yearly health checkup
  • Yearly health checkup subsidy for your pets
  • 2 free Furbos for each full-time team member
  • Company trip and employee outing program
  • Internal workshop and external training subsidy for you to expand your skill set and continuously learn and grow

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