A home is the biggest investment most people make, and yet, it doesn’t come with a manual. That's why we’re building the only app homeowners need to effortlessly manage their homes —  knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry — we must be doing something right. 

We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.

At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we’ll build together. 

Thumbtack by the Numbers

  • Available nationwide in every U.S. county
  • Over 85 million projects started on Thumbtack
  • More than 11 million 5-star reviews and counting
  • Pros earn billions on our platform
  • 1000+ employees 
  • $3.2 billion valuation (June, 2021) 

About the People Team

The People Team’s vision is to power the success of the business through the success of our people. We strive to build a top place to work through our values-driven culture and virtual-first working model, to enable Thumbtack’s success with our high-impact team and to prepare for the future by building scalable infrastructure. Join us to be part of an impact-oriented team that believes in the power of its people and actively fosters an environment where you can learn and grow, while building the future.

About the Role

Ready to shape the future of talent and performance where employees aren’t just essential - they’re valued? As our Lead Performance and Talent Manager, you’ll be the creative force behind programs and tools that help our managers, HRBPs, and employees bring out their best, grow their careers, and feel the impact they’re making here at Thumbtack. You’ll lead the charge in shaping our talent ecosystem, influencing who we are now and who we’re aiming to be. Reporting to our VP of HR, you’ll be a key player on the People Partnership & Development (PP&D) team, our crew dedicated to fostering a high-performing, healthy, and inclusive culture that everyone wants to be part of. This role is more than just a job, it’s your chance to make a real mark on people’s careers and our Thumbtack community.

What you’ll need

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

  • 8+ years of experience in Performance Management, Talent Management, or related roles within People Teams
  • Proven experience in building and implementing performance and talent management programs, including performance management frameworks, systems and tools, career criteria architecture, and manager enablement.
  • Experience collaborating cross-functionally with Learning & Development, HRBPs, Compensation and People Analytics to create cohesive strategies driven by data and insights
  • Excellent program and project management skills, with the ability to scope, plan, and execute multiple initiatives on time and at a high standard
  • Exceptional interpersonal communication (verbal and written) and collaboration skills, with the ability to build rapport quickly and manage cross-functional relationships at all levels of the organization
  • Strong ability to independently write and produce visual content to a high standard, translating complex concepts into clear, compelling materials

Bonus points if you have

  • Experience working in fast-paced, high-growth environments where adaptability and change management are essential
  • Background in developing or refining performance and talent programs within a global organization
  • Experience with human-centered or iterative design methodologies in HR program development and implementation
  • Experience with the Betterworks tool for performance management

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines. Learn more about our virtual-first working model here. 

For candidates living in San Francisco / Bay Area, New York City, or Seattle metros, the expected salary range for the role is currently $ 194,400 - $237,600. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

For candidates living in all other US locations, the expected salary range for this role is currently $165,240 - $201,960. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

#LI-Remote

Benefits & Perks
  • Virtual-first working model coupled with in-person events
  • 20 company-wide holidays including a week-long end-of-year company shutdown
  • Library (optional use collaboration & connection hub) in San Francisco
  • WiFi reimbursements 
  • Cell phone reimbursements (North America) 
  • Employee Assistance Program for mental health and well-being 

Learn More About Us

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. 

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. 

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ .

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Thumbtack Voluntary Self ID Questionnaire (U.S.)

At Thumbtack, we’re building more than a product. We’re building local economies and stronger communities. Leveling the playing field so even the smallest of businesses has a fair shot at success. And we believe diversity is essential to making this happen. We use your answers below to better understand who is interested in joining the team and whether we’re considering a diverse group of people for our open roles. Your response will be confidential, and neither your answers nor your participation or non-participation will affect our consideration of your candidacy.

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