Job Application for Manager for HR Operations at Thumbtack

A home is the biggest investment most people make, and yet, it doesn’t come with a manual. That's why we’re building the only app homeowners need to effortlessly manage their homes — knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry — we must be doing something right.

We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.

At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we’ll build together.

Thumbtack by the Numbers

Available nationwide in all 3,143 U.S. counties
75 million projects started on Thumbtack
4 million customers in the last 12 months
Pros earn billions on our platform
More than 9 million 5-star reviews for our stellar pros
1000+ employees and $3.2 billion valuation (June, 2021)

About the People Team

Our People Team is at the forefront of building a world-class virtual first company and being a leader on Future of Work. Our People team believes in the power of our people. We craft an employee experience that starts with hiring incredible people, investing in their career development and providing a holistic approach to benefits and wellness.

About the Role

Reporting directly to the Sr. Director of HR Operations, you will own core People processes, policies and systems for our Philippines operations, ensuring we are operating at our best, with an eye towards how we can streamline and use technology. You’ll lead a team of two, who are responsible for ensuring that employees, managers and other key stakeholders receive top notch support. As Thumbtack scales and the People Team matures, you’ll partner with US HR Operations and other key stakeholders, such as Finance, Recruiting, HRBP, Legal, and IT, to achieve our goals and build a globally-aligned team that is effective, scalable, compliant and employee-centric.

Responsibilities

Manage and own the successful delivery of HR services and processes to Thumbtack employees and managers, including Onboarding, Benefits and Leave Administration, HR Administration, Payroll & Timekeeping, Health & Safety, Off-boarding, and other HR processes as needed
Ensure our HR processes and practices are globally aligned, legally compliant, and employee-centric
Maintain HR policies and data in an accurate, up-to-date, and legally compliant fashion
Partner with Sr. Director of HR Operations to build the HR Operations and technology roadmap, taking into account global and local needs
Drive process improvement for People processes, identifying and prioritizing opportunities with a focus on leveraging technology to create efficient, employee-centric experiences
Lead cross-functional projects to improve or expand HR Operations, engaging other teams and departments to align on objectives, set milestones, and deliver measurable results
Manage, coach and develop HR Operations team members, driving engagement and helping them to develop and expand their impact at Thumbtack

What you’ll need

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

10+ years of HR Operations experience with 5+ years people and team management experience with a track record of coaching and developing employees of all levels
Familiarity with HR systems, technology, and process best practices and hands-on experience implementing them and managing them in a practical way
Familiarity with HR legal and regulatory compliance and best practices for the Philippines
Strong background in global collaboration with HR and non-HR teams (from projects to system adaptations), ideally in fast-paced industries
Strong analytical skills with a history of identifying opportunities to improve HR processes and experiences and measuring success
Strong process management and improvement skills with a track record of leveraging technology and best practices to improve efficiency and employee experience
Cross-functional project management experience with a track record of ensuring all voices are heard, building alignment, and driving projects with clear objectives, milestones, and deadlines
Because this role works closely with our US-based teams, must be able to work flexibly some late evenings or early mornings to attend meetings

Bonus points if you have

Experience working in a global environment, coordinating efforts across multiple time zones
Experience with Workday HRIS and/or ZenDesk ticketing system
Enjoys learning new things, seeking out greater responsibilities and driving best practice beyond assigned “scope of responsibility.”

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines.* Learn more about our virtual-first working model here. #LI-Remote

Benefits & Perks

Virtual-first working model coupled with quarterly in-person events and Camp Thumbtack
20+ company-wide holidays including two week-long shutdowns
Libraries (collaborative workspaces) in San Francisco, Toronto, and Manila
Stipends for remote work support, home office set-up and Thumbtack services
Cell phone and WiFi reimbursements
Subscriptions and Employee Assistance Program for mental health and well-being

Learn More About Us

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ .

Apply for this Job

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As we are now 100% remote, we would like to know if you have the minimum system requirements for you to be able to do work at home. Go to this link to do the speed test. Please do a right click to open the link in a new tab. Run the test three times, and submit the third result.

Have you worked in Thumbtack Philippines before? If yes, please specify your role and the dates of your employment. *

Describe your background in the following HR services and processes: Onboarding, Benefits and Leave Administration, HR Administration, Payroll & Timekeeping, Health & Safety, Off-boarding. (Write N/A if you have no relevant experience.) *

Give a brief description of your people management experience. (Write N/A if you have no relevant experience.) *

Are you willing to follow an early morning schedule and have some occasional early morning or late evening meetings? *

By joining Thumbtack, would there be any conflict of interest with your current or last employer or employment agreement (this includes non-compete clause, dual corporate/freelance employment, similar business, etc.)? If yes, please elaborate below. *

Note: Failure to disclose this information in this application form may affect your candidacy for this role, or can be a cause of corrective action as indicated in our discipline manual, once hired.

Do you have any relatives or any person that you are in a familial relationship with who is currently employed or has an active application at Thumbtack? If yes, indicate the name of the employee/s or applicant/s (please indicate the job they applied to) and the nature of your relationship with them. *

“Familial relationship” within the context of this question means you and a current employee being in a relationship as a spouse, romantic partner, domestic partner, father, mother, sibling, child, uncle, aunt, nephew, niece, cousin, grandparent, or grandchild, or any of those relationships arising as a result of marriage (e.g. brother-in-law).

By ticking the box/signing and submitting your application, you explicitly and unambiguously consent to the collection, processing, and storage of your personal data by TSSP for the purposes described in this Privacy Notice. *

Please ensure that you have completely read and comprehend the terms in this document.

Thumbtack currently supports remote work in a number of locations across the United States, Ontario and the Philippines. Using the drop down list below, please select the location you intend to work from. If you are not currently located in or able to work from a location listed below, please select "Location not listed." *

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