A home is the biggest investment most people make, and yet, it doesn’t come with a manual. That's why we’re building the only app homeowners need to effortlessly manage their homes —  knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $500B industry — we must be doing something right. 

We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.

At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we’ll build together. 

Thumbtack by the Numbers

  • Available nationwide in all 3,143 U.S. counties
  • 70 million projects started on Thumbtack
  • More than 4 million customers in the last 12 months
  • Pros earn billions on our platform
  • More than 8 million 5-star reviews for our stellar pros 
  • 1000+ employees and $3.2 billion valuation (June, 2021)

Team

The Customer Growth team is responsible for driving more customers to Thumbtack, assisting customers with project completion the first time, and engaging them to become repeat users. The team has 2 main pillars: Acquisition and Engagement. The Acquisition lane is focused on acquiring new customers for Thumbtack via channels such as SEO, optimizing the landing pages for customers on the website, promoting our native app acquisition and cross-sells, as well as developing new effective growth loops. The Engagement lane is focused on building features to help customers discover all of our product offerings, providing customers inspiration, guidance, and recommendations for starting and managing projects on Thumbtack, and powering smarter engagement marketing campaigns to regain and re-engage our customers. 

Challenge

Our team works from the top of the funnel which creates a challenge in terms of scale in both the number and variety of users. More specifically, it requires us to consider how we go about scaling and designing experiences for a wide range of users that we aren’t incredibly familiar with immediately. Many of the experiences that we build in our apps are to onboard, engage, and re-engage our users which requires consistent A/B tests in relation to their experiences. 

Responsibilities 

  • Drive engineering projects to completion, with a tenacious focus on the business impact of those projects. Skilled at prioritizing tasks to deliver on goals with a sense of urgency
  • Execute new ideas quickly and effectively on iOS while also being a resource to other teams and engineers
  • Willing, when necessary, to solve tough technical problems at any level of the stack, and be persistent in getting to the solution
  • Work collaboratively with cross-functional teams to plan and execute on engineering projects

Must-Have Qualifications

  • Passionate iOS engineer who is an expert in  building, testing, releasing, and maintaining applications in either Swift or Objective C
  • Minimum of 4 years of industry experience in engineering
  • History of shipping consumer focused apps that users love on the App Store, you can show what you’ve owned
  • Excited by the potential of mobile technology to transform the lives of small businesses around the country
  •  Execute new ideas quickly and effectively on iOS while also being a resource to other teams and engineers.
  • Drive engineering projects to completion, with a tenacious focus on the business impact of those projects. Skilled at prioritizing tasks to deliver on goals with a sense of urgency.

Nice-to-Have Qualifications

  • Experience with libraries, frameworks, and services like Core Data, AFNetworking, Xcode UI Testing, Crashlytics, Firebase, and Apollo (GraphQL) 
  • Strong eye for beautiful design and user experience
  • Great communicator; we find that people who are good writers tend to be great thinkers and great coders
  • You’re data-­driven and dedicated to thorough testing to maintain high-­quality software

Learn More About Us 

#LI-Remote

Benefits & Perks 

  • Virtual-first working model coupled with quarterly in-person events and Camp Thumbtack
  • 20+ company-wide holidays including two week-long shutdowns 
  • Libraries (collaborative workspaces) in San Francisco, Salt Lake City, Toronto, and Manila 
  • Stipends for remote work support, home office set-up and Thumbtack services 
  • Cell phone and WiFi reimbursements 
  • Subscriptions and Employee Assistance Program for mental health and well-being 

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact recruitingops@thumbtack.com

*Currently, Thumbtackers can live anywhere in Ontario or British Columbia, Canada or the Philippines or in any of the following US states: AZ, CA, CO, CT, FL, GA, HI, ID, IL, IN, KS, KY, MD, MA, MI, MN, MO, NE, NV, NH, NJ, NM, NY, NC, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, Washington DC. Our long term vision is to hire across all of the United States and Canada, but this expansion will take a few years.

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At Thumbtack, we’re building more than a product. We’re building local economies and stronger communities. Leveling the playing field so even the smallest of businesses has a fair shot at success. And we believe diversity is essential to making this happen. We use your answers below to better understand who is interested in joining the team and whether we’re considering a diverse group of people for our open roles. Your response will be confidential, and neither your answers nor your participation or non-participation will affect our consideration of your candidacy.

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