We’re the technology leader building the modern home management platform. Today, millions of people use Thumbtack to effortlessly manage their homes. We help them confidently know what to do, when to do it and who to hire. 

Our goal is simple: to be the only platform homeowners need to fix, maintain and improve their homes. As a long-term partner for homeowners, our promise is to turn what was once confusing and intimidating into something straightforward — and a lot less stressful.

At Thumbtack, we're not just creating a new era of homeownership. We’re supporting local economies and building stronger communities. Each day, we connect local professionals across America with busy homeowners so they can grow their businesses. 

Thumbtack is for everyone. Our customers and pros come from all walks of life and every county in the country. We want our team to reflect that. If you come from an underrepresented background in tech, we strongly encourage you to apply. 

Our North Star is bright and our ambitions are big. We’ve been at this for over a decade, but the way we see it: we’re just getting started.

Thumbtack by the Numbers

  • Available in all 3,143 U.S. counties.
  • Nearly 4.5 million customers in the last 12 months
  • Hundreds of thousands of local professionals on our platform
  • 65 million projects started on Thumbtack
  • Over 7.5 million 5-star reviews left for stellar pros

About the Customer Revenue Operations Team

We’re a brand new team at Thumbtack focused on the intersection of customer strategy and operations. Our team is laser focused on incubating and driving initiatives that target customer revenue and delight by leading cross functional efforts to deliver the best possible experience for our customers.

About the Role

As a Manager of Customer Revenue Strategy & Operations, you’ll lead a cross functional team to identify new opportunities for customer delight, build pilot infrastructures to test these hypotheses, and drive the P&L of each experiment through the scaling phase. You’ll play an integral part in designing, implementing, and continuously improving processes, systems, and playbooks that our Operational teams will use on a daily basis to differentiate our customers’ experiences.

Responsibilities

  • Execute and scale various initiatives in the Customer Revenue Operations portfolio
  • Collaborate with cross functional partners in Customer Support, Marketing, and Product 
  • Conduct research and market sizing to support the evaluation and prioritization of new business opportunities
  • Make practical recommendations that drive increased performance of Operational teams by gathering feedback and analyzing data
  • Work with analytics to create and refine management dashboards and KPIs
  • Interface with technical project management on systems, tools, and technical roadmaps
  • Understand and share out important comprehension and customer trends to improve our product and customer experiences

Must-Have Qualifications 

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

  • 2-4 years in a relevant field such as management consulting, investment banking, or internal strategy and/or business operations experience at a technology company
  • Comfort with adapting and adjusting to multiple demands, shifting priorities, and ambiguity
  • Proficient in analytical tools such as SQL, Excel, Tableau
  • Experience building and scaling processes within an organization
  • Proven history of cross-functional leadership to design and execute on strategic initiatives
  • A strong team player who embodies our corporate values
  • Proven track record of collaborating cross-functionally and communicating effectively with internal stakeholders across multiple levels of seniority

Nice-to-Have Qualifications

  • Experience navigating customer centric, product driven organizations (with a preference for SaaS or marketplace startups)
  • Experience managing customers directly, or working within customer-facing organizations

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Ontario or the Philippines. When it is safe to gather, we will begin to host in-person events on a regular basis. Remote employees will be expected to travel occasionally for these events to a Thumbtack library or offsite team-building location. In cities with 5+ employees, we are establishing local communities, where employees can gather for local events. Additionally, employees in the San Francisco, Salt Lake City, Toronto and Manila areas will have opt-in access to communal workspace at one of our Thumbtack libraries. We always prioritize the health and safety of our employees. Currently, participation in these events and Thumbtack library use are optional. Both require employees to be fully vaccinated.

#LI-Remote

 

More About Us

Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, homeowners can effortlessly manage their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of homeowners to fix, maintain, and improve their most valuable asset. 

Founded in 2008, Thumbtack is backed by over $500 million in funding from folks that include Sequoia Capital, CapitalG, Tiger Global Management, Javelin Investment Partners, Baillie Gifford. 

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/.

*Currently, Thumbtackers can live anywhere in Ontario, Canada or the Philippines or in any of the following US states: AZ, CA, CO, CT, FL, GA, HI, IL, IN, KY, MD, MA, MI, MN, MO, NV, NH, NJ, NY, NC, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA. Our long term vision is to hire across all of the United States and Canada, but this expansion will take a few years.

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At Thumbtack, we’re building more than a product. We’re building local economies and stronger communities. Leveling the playing field so even the smallest of businesses has a fair shot at success. And we believe diversity is essential to making this happen. We use your answers below to better understand who is interested in joining the team and whether we’re considering a diverse group of people for our open roles. Your response will be confidential, and neither your answers nor your participation or non-participation will affect our consideration of your candidacy.

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