Have you ever tried to hire a plumber? How about a house cleaner? If you have, chances are it took you way longer than it should. In the era of instant-everything, it’s crazy that you still have to waste an entire afternoon researching, calling and vetting local service professionals whenever you need one. The market for hiring them is huge — $700B in the US alone — but the process is inefficient and largely offline.

Thumbtack is transforming this experience end-to-end, building a marketplace that matches millions of people with local pros for almost any project. In making these connections, not only do our customers get more done every day, our pros are able to grow their businesses and make a living doing what they’re great at.

About the Design Team

We're a tight-knit team of product designers, researchers, and product writers working closely with engineers and product managers to research, explore, and iterate on well-crafted user experiences that are innovative, engaging, and delightful. We collaborate regularly through design reviews, work sessions, and presentations to inspire and influence the direction of the product and company as a whole.

About the Role

As a Product Designer, you’ll work collaboratively and iteratively to turn complex problems into intuitive user experiences. You’ll own projects from conception to launch and measure success through data and user research. You’ll play a key role in roadmapping, feature design, and the quality of our products, and your work will impact both user and business goals.

Responsibilities

  • Design intuitive, human-centric flows and experiences on web, iOS, and Android  
  • Collaborate closely with fellow designers, product managers, and engineers
  • Use research and qualitative data to guide design and development decisions
  • Analyze the success of your solutions and iterate
  • Contribute to the visual design of our patterns and design system
  • Present work and use design to build alignment and influence product direction  
  • Contribute to high-level strategic decisions with the product and executive teams

Must-Have Qualifications

  • Portfolio with a history of impactful projects that showcase your design process
  • Strong UX, interaction, and visual design skills
  • Human-centric approach to designing products
  • A bias for action and tenacious focus on how your work impacts users and the business
  • Strong cross-functional collaboration and communication skills
  • Fluency in commonly used design software and related tools (Sketch or Figma, Adobe CS, etc.)

Nice-to-Have Qualifications

  • Experience designing for a two-sided marketplace
  • Prototyping skills (using Invision, HTML, CSS, Framer, Principle, etc.)
  • Ability to write and edit HTML, CSS and Javascript
  • Conceptual understanding of popular front-end frameworks like Angular and React

More About Us

Thumbtack is a local services marketplace that connects customers who need to get things done with local, skilled professionals who can help. From plumbers and painters to DJs and personal trainers, Thumbtack helps millions of customers find the right professional for their project in 1,000 unique categories. Founded in 2009 and headquartered in San Francisco, Thumbtack is backed by over $250 million in investment from Sequoia Capital, CapitalG, Tiger Global Management, Javelin Investment Partners and Baillie Gifford.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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