Have you ever tried to hire a plumber? How about a house cleaner? If you have, chances are it took you way longer than it should. In the era of instant-everything, you shouldn’t have to waste an entire afternoon researching, calling and vetting local service professionals whenever you need one. The market for hiring them is huge — $1 trillion in the US alone — but the process is inefficient and largely offline.

Thumbtack is transforming this experience end-to-end, building a marketplace that matches millions of people with local pros for almost any project. In making these connections, not only do our customers get more done every day, our pros are able to grow their businesses and make a living doing what they’re great at.

These customers and pros come from all walks of life and every county in the country. We want our team to reflect that. If you come from an underrepresented background in tech, we strongly encourage you to apply. We challenge ourselves every day to make this a place where you can thrive just the way you are, so we can build a product that does the same for our customers and pros.

About the Engineering Team

At Thumbtack, engineers at every level build products and systems that directly impact our customers and professionals. Our challenges span a wide variety of areas, ranging from building search and booking experiences to optimizing pricing systems, to building tools to help professionals grow their businesses. We believe in tackling these hard problems together as a team, with strong values around collaboration, ownership, and transparency. To read more about the hard problems that our team is taking on, visit our engineering blog.

About the Role

As an engineering team grows in size and scope, the organization must pay careful attention to the tooling that enables developers to accomplish their goals; investments in productivity multiply the output of the team. Builds must be expedient, iteration cycles must be minimized, repetitive actions must be automated. The Developer Experience team ensures that Thumbtack developers are using the best tools available in order to deliver robust, secure, correct, and fast systems as quickly as possible, whether they’re built in-house or not.

Responsibilities

  • Collaboratively develop and own engineering best practices across the engineering team, and help build the roadmap for developer tooling.
  • Work closely with engineers across the organization to identify pain points and gaps in tooling, and iterate with them on delivering solutions.
  • Drive engineering projects to completion, with a tenacious focus on the business impact of those projects. Skilled at prioritizing tasks to deliver on goals with a sense of urgency.
  • Solve tough technical problems at any level of the stack, and be persistent in getting to the solution, whether it involves front-end, back-end, or infrastructure work.
  • Work collaboratively with cross-functional teams to plan and execute on engineering projects.

Must-Have Qualifications

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

  • Minimum of 5+ years of industry experience in engineering.
  • You’re fluent in at least one major programming language and would be able to switch between multiple languages. In our stack, we mainly use Go, Scala, Php, with Swift, Kotlin and Java for our mobile apps.
  • You know what it means to write high quality, maintainable, testable code, and you enjoy doing it.
  • You can break down complex problems rigorously and understand the tradeoffs necessary to deliver great, impactful products.
  • You care deeply about developer tooling, and have consistently make improvements to the developer environment around you throughout your career.
  • You’re curious, you’re data-driven, you love to ask questions, and you think critically about problems.
  • You love delivering value to your users and your teammates through your work.

Nice-to-Have Qualifications

  • You have experience working on a developer experience team, taking on full- or part-time developer experience roles, or have contributed to related open source projects.
  • You have experience with user research methodology.
  • You have experience building and maintaining reliable, performant software.
  • You’ve owned and driven the development of complex projects or feature areas over the course of several months or years.

More About Us

Thumbtack is a local services marketplace – one of the largest in the U.S. – that helps millions of people hire local professionals. With hundreds of unique service categories, customers can find a Thumbtack pro for almost anything: landscapers, DJs, personal trainers, even piano teachers. And in making these connections, we empower local pros too. Helping them get new customers and make a living doing what they’re great at.

Founded in 2008 and headquartered in San Francisco, Thumbtack is backed by over $400 million in investment from Sequoia Capital, CapitalG, Tiger Global Management, Javelin Investment Partners and Baillie Gifford.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Ontario or the Philippines. When it is safe to gather, we will begin to host in-person events on a regular basis. Remote employees will be expected to travel occasionally for these events to a Thumbtack library or offsite team-building location. Additionally, employees in the San Francisco, Salt Lake City, Toronto and Manila areas will have opt-in access to communal workspace at one of our Thumbtack libraries. 

 

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At Thumbtack, we’re building more than a product. We’re building local economies and stronger communities. Leveling the playing field so even the smallest of businesses has a fair shot at success. And we believe diversity is essential to making this happen. We use your answers below to better understand who is interested in joining the team and whether we’re considering a diverse group of people for our open roles. Your response will be confidential, and neither your answers nor your participation or non-participation will affect our consideration of your candidacy.

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