Who We Are

The name ThousandEyes was born from two big ideas: the power to see what’s not ordinarily possible, and the ability to collect intelligence from vantage points as diverse and global as the Internet. As organizations depend on cloud services, the Internet has become their defacto network connecting cloud applications to users. Our Internet and cloud intelligence platform is like a ‘Google maps of the Internet’, providing the only collectively powered view of digital experiences end-to-end. We enable our customers made up of the world’s largest and fastest-growing brands, to identify problems before they impact revenue, brand reputation, or employee productivity.

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group, and is a foundational component of Cisco’s growing Observability business.

 

About the Role

When customers acquire new software, the best way to ramp up productivity often involves a personal touch from resources who know the platform inside and out. This role’s primary responsibility is to engage with customers to enable them on ThousandEyes: product training tutorials, event analysis, and transfer of best practices. 

You’ll need to be a ThousandEyes product expert to deliver a first class onboarding experience for the customer. You’ll need to have a strong foundation in core networking principles, a background in web applications, and be able to understand how network issues impact application performance. The ideal candidate should have experience managing many projects at once. You’ll contribute to onboarding documentation, creating or updating material as the product and team evolves. Your great communication skills will come in handy when you will interface with a wide range of customer roles. Your enthusiasm for the NPMD sector will help to spark that interest in our customers and help us scale our organization rapidly.

You will need to be a really enthusiastic self-starter, intellectually curious and a fast learner, and a stickler for details, since you'll be working with some of the smartest operational people here that you ever have. Thinking on our feet is a big part of what we do every day, and our job is to make the jobs of our customers easier to manage and understand.

Requirements

  • 2-4 years experience in a customer-facing role
  • Standout "customer first" attitude
  • Amazing communication and problem-solving skills
  • Strong technical acumen
  • Project management and consulting experience
  • Enjoy a fast-paced, dynamic environment
  • Able to juggle and accomplish tasks in tight timeframes
  • Experience maintaining or implementing LAN/WAN environments
  • Familiarity with web technologies

Responsibilities

  • Engage with customers to reduce ramp time and increase implementation stickiness
  • Delivery of training, industry best practice discussions
  • Help customers with ThousandEyes deployment best practices
  • Leverage enterprise data analytics to transparently track and report on customer engagement 

 

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

 

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do –you can’t put us in a box! But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us.

We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

 

Cisco COVID-19 Vaccination Requirements

The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.

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