Engineering Communications Manager

This role will be based in the San Francisco/Bay Area and will require multiple days in our San Francisco office on a weekly basis.

Who We Are

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud intelligence platform delivers the only collectively powered view of the Internet, cloud and SaaS platforms, helping enterprises and service providers work together to identify problems before it impacts revenue, damages brand reputation, or halts employee productivity.

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group and is a foundational component of Cisco’s growing Observability business.

About The Role

As the Engineering Communications Manager, you are the central figure for seamless communication within our Engineering team, bridging gaps between departments and amplifying our presence on social media. Your mission is to craft and implement innovative communication strategies that support our engineering projects and foster a collaborative, transparent workplace. This role demands a strategic thinker passionate about storytelling, skilled in navigating the complexities of projects, and adept at fostering cross-functional collaboration.

What You’ll Do

• Strategic Communication Planning: Assess communication needs and devise comprehensive strategies to meet them, enhancing transparency and collaboration within and beyond the engineering team.
• Cross-Functional Liaison: Serve as the vital link between engineering and other departments, facilitating open channels of communication and collaborative efforts.
• Brand and Social Media Strategy: Lead projects and strategies that elevate our engineering brand, leveraging social media to enhance visibility and engagement.
• Continuous Improvement: Monitor, analyze, and refine communication strategies based on feedback and performance metrics to ensure their effectiveness and impact.
• Industry Awareness: Stay abreast of trends and best practices in communication to continually bring fresh perspectives and innovations to your role.
• Event and Initiative Coordination: Be responsible for the content for organizational events and communications, such as town halls, Hackathons and all hands meetings; assist in the design and execution of ongoing communications vehicles, such as newsletters, presentations
• Exec Comms: Assist with executive communications support, specifically preparation for customer meetings.
• Internal SharePoint intranet management: Oversee the internal SharePoint intranet, ensuring content is valuable and up to date.

Who You Are

• Proactive & Visionary: You’re always two steps ahead, anticipating needs and crafting solutions that pave the way for success. You love to experiment, solicit feedback and learn from each iteration. You’re aware of the latest trends and are always thinking about ways to innovate our work.
• Collaborative Spirit: With a talent for building trust and fostering partnerships, you thrive on mutual success and are committed to collective growth.
• Creative & Agile: Your innovative mindset and flexibility allow you to navigate challenges, drive our business forward, and inspire those around you.
• Digital Media Expertise: With an understanding of branding strategies, you know how to make a mark in the digital world, engaging audiences and amplifying our message.
• Phenomenally clear. You can distill complicated ideas to just the right number of words. You’re an excellent writer and listener and can pinpoint what compels an audience.
• Organized. You sweat the details and plan for contingencies. You can easily juggle multiple projects at once. You’re flexible, like thinking on your feet and can adjust for the unexpected.
• Resourceful. Don’t have the answer? Not a problem. You use your ingenuity and relationships to find what you’re looking for.

Qualifications

• 2+ years in Communications Management, Public Relations, or similar roles.
• Strong proficiency in MS Office, Google Workspace, PowerPoint, and Google Slides.
• Exceptional verbal and written communication skills.
• Solid project management skills, able to juggle multiple priorities effectively.
• Background in supporting Engineering teams and initiatives preferred.
• Knowledge of concepts and digital communication tools.
• A bachelor’s degree with a major in communications, journalism, public relations, marketing or related field preferred.
• Superlative written, verbal and visual communication skills, including the ability to effectively communicate with a wide variety of audiences.
• Demonstrated understanding of communication concepts/functions and software tools (Microsoft Office 365 SharePoint, Word, PowerPoint, Excel, Adobe Creative Suite).
• Understanding of AP style a plus.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.
 
We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

US – COMPENSATION RANGE – MESSAGE TO APPLICANTS

127700 - 153400 USD

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid