About ThousandEyes

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a "black box" outside of their control. ThousandEyes gives organizations visibility and insight into the now borderless network. It arms them with an accurate understanding of how the network impacts their applications, users and customers. ThousandEyes is used by some of the world's largest and fastest growing brands, including 4 of the top 5 SaaS companies, 4 of the top 6 US banks and 3 of the Fortune 5. ThousandEyes is backed by Sequoia Capital, Google Ventures, Tenaya Capital and Sutter Hill Ventures, with headquarters in San Francisco, CA.

About the Role

This is your chance to join a rapidly expanding sales hub in Dublin!  Our continued success and growth is dependent on the happiness and loyalty of our customers. As an Account Manager (AM) you will showcase your “Customer First” attitude, your enthusiasm for service and enjoyment of learning new technologies by managing our customer Renewals.  You will be responsible for driving early renewals, developing long-term relationships with your assigned ThousandEyes customers, connecting with key business executives and technical stakeholders. You will become and expert on the ThousandEyes platform and make suggestions for customer adoption and growth while working closely with Sales and Customer Success teams. In return, you will be supported and surrounded by the best and brightest people in the industry.

What will you do?

  • Operate as the primary point of contact with ThousandEyes customers
  • Launch and on-board new customers, and set them up for success with the platform
  • Prepare monthly, quarterly etc. communications and develop campaigns to nurture relationships and growth
  • Become a trusted advisor for the stakeholders and operational teams using the ThousandEyes platform
  • Understand the ThousandEyes platform and how your customers and using the tools; be able to make suggestions and identify areas for upsell and growth
  • Ensure the timely renewal communication and closure
  • Conduct business reviews with customers, tracking outcomes and follow-up items
  • Forecast and track key account metrics
  • Identify and qualify growth opportunities, collaborate with sales teams to drive closure
  • Drive customer renewal
  • Assist with high severity requests or issue escalations as needed

Qualifications

  • A standout 'customer first' attitude
  • Amazing communication and problem-solving skills
  • Excellent listening, negotiation and presentation skills
  • Strong background in lead generation and prospecting
  • At least 1-2 years of professional experience with an additional 1-2 years of closing experience in software sales
  • Ability to work with different business units
  • Highly organized with exceptional follow up skills
  • Technically adept, understanding of software and how businesses use software
  • SaaS experience a plus, but not required
  • Passion for cloud technologies
  • 4 Year Degree preferred or equivalent experience in SaaS and Cloud technologies

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