About ThousandEyes

ThousandEyes empowers enterprises to see, understand and improve digital experiences for their customers and employees. The ThousandEyes cloud platform offers unmatched vantage points throughout the global Internet and cloud providers, delivering immediate visibility into the digital experience for every user, application, website or service, over any network. ThousandEyes is central to the global operations of the world's largest and fastest growing brands, including Comcast, eBay, HP, 120+ of the Global 2000, 75+ of the F500, 20 of the top 25 SaaS providers, 6 of the top 7 US banks, 4 of the top 5 UK banks, and 5 of the top 10 companies on the 2018 Forbes Cloud 100 list.

About the Role

The Director, Workplace Services will be the single point of contact responsible for global facilities management, office operations and leading a global workplace services team. 

You will be responsible for the effective functioning of our global facilities to provide an efficient and safe working environment in addition to creating a world-class workplace experience for employees.  Using best business practices to manage resources, services and processes you will create environments and experiences globally for employees that align with our company’s core values.

Responsibilities

Facility Management

  • Work with executive leadership to define growth and planning for all office locations and satellite sales offices worldwide
  • Investigate availability and suitability of new office options and act as project manager for each office expansion/relocation
  • Manage a wide range of projects from small improvement projects to office expansions and relocations, ensuring minimum disruption to business activities
  • Serve as a primary point of contact and escalation with property management in our various locations

Team & Project Management

  • Lead the workplace operations team (currently, located in San Francisco, Austin and London), with further global office expansion expected 
  • Play a key role planning and executing a range of business activities in support of employees worldwide
  • Serve as a key member of the People Operations leadership team and collaborate with other leaders on joint projects and initiatives
  • Help identify, screen, evaluate and choose vendors of products/services to be used by company worldwide
  • Lead/support vendor and service provider negotiations and manage vendor relationships
  • Oversee the planning for various events (social, holiday, monthly all-hands, quarterly sales, annual kickoff) and coordinate cross-functional input for these events
  • Manage a range of ad hoc projects for senior leadership

Operational Efficiency 

  • Partner with leadership and workplace services team to maintain high quality facilities and business operations
  • Communicate procedures and policies to new and existing staff members

Requirements

  • 7+ years of operations/facilities management experience at a high growth startup
  • 5+ years directly managing a team
  • Cost-conscious and analytical
  • Vendor negotiating experience in a cost-conscious environment
  • Comfortable with spreadsheet modeling
  • Strong hiring, team leadership, writing, presentation and communication skills
  • Hands-on project management experience. PMP is a Plus
  • Bachelor degree, ideally in business management or related field but all majors welcome
  • Self-starter, ability to work autonomously and as part of a cross-functional team
  • Comfortable in a fast-paced, high-energy start-up environment
  • Ability to travel domestically and internationally

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