About ThousandEyes

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. ThousandEyes gives organizations visibility into the now borderless network, arming them with an accurate understanding of how the network impacts their applications, users and customers. ThousandEyes is used by some of the world's largest and fastest growing brands, including all of the top 5 global software companies, 5 of the top 6 US banks, and 45 of the Fortune 500. ThousandEyes is backed by Sequoia Capital, Sutter Hill Ventures, Tenaya Capital, Google Ventures and Salesforce Ventures, with headquarters in San Francisco, CA.


About the Role

ThousandEyes is hiring a leader to build our technical content and information architecture team for our cutting-edge cloud-based technology. In this position, you'll lead a team who executes our technical content strategy and creates the public-facing documentation for our product, as well as documentation for internal teams. You'll also be in charge of developing systems and creating processes across the ThousandEyes functions to ensure that knowledge is properly created and disseminated.


We're seeking a person who has worked as a technical writer or similar role, and managed a documentation group. Experience with systems to manage documents and knowledge is a must, as well as familiarity with software design concepts and workflow. A talent for organizing information and organized thinking is also critical. Experience working in technical start-ups, particularly companies in the networking space, is a bonus.


Your team will work with software engineers and product managers to produce release notes for our SaaS product and the accompanying documentation for each new or updated feature. You'll also work with our Customer Success Engineers to maintain the Knowledge Base. Other documentation tasks may include creating functional specifications during the design process or similar documentation for internal consumption.


Important qualifications:

  • Top-notch writing and editing skills
  • The ability to learn new concepts quickly
  • Experience writing complex content professionally on tight deadlines
  • Experience managing a documentation team
  • Experience maintaining collections of documents, such as a Knowledge Base
  • Familiar with CRM/ticketing systems (Jira, Salesforce)
  • Familiar with source control tools/systems (git/Github)


Nice to have:

  • Familiar with networking, Linux, virtualization technologies
  • Experience using an API
  • Experience with one or more scripting languages (python, perl, PHP)

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