The Fine Jewelry Training Associate supports the Fine Jewelry and Watch department through teaching of authentication, pricing methodology and standards. The Training Associate is responsible for leading new hire training; Evaluating jewelry items for accuracy and confirmation of authenticity and price; Providing in the moment feedback, creating a safe space and building confidence in the team. In their day to day interactions they must echo The RealReal’s values and standards. The role demands guiding the success of others and excellent interpersonal skills.

This position reports into the Sr. Manager of Development and Operations. Key partners include: Fine Jewelry & Watch Production, Jewelry Authentication, Gemology, and Inbound Training and Development

What You Get To Do Every Day

  • Deliver training in an engaging manner to maximize retention and learning
  • Support and develop FJ Specialist and FJ Associate Specialist new hires during ramp-up period 
  • Uphold and promote the accuracy, consistency and quality of standards and methodologies
  • Review product of trainee to understand additional training needs and/or confirmation of skills and knowledge
  • Collect and report 360 + QC data to provide detailed feedback of trainees and propose trainings to the Learning and Development Team
  • Partner closely with Operation Managers, PAG, PAJ and Fine Jewelry Education Expert to align on training, on going training, and additional needs
  • Aid in facilitation classroom presentations and support training content development

Core Competencies 

Credibility: professionalism and agility

Strategy: plans and organizes

Expertise and Judgment: demonstrates expertise, applies judgment

Partnership: communicates with impact, collaborates productively, cultivates talent

Execution: strives for excellence, delivers results

What You Bring To The Role

  • Passion for relationship building and guiding the success of others
  • Ability to deliver jewelry training curriculum across multiple skill levels
  • Excellent verbal and written communication skills as well as excellent interpersonal skills
  • Ability to analyze data (360 Learning, production goals, QC metrics) to inform appropriate solutions and to measure impact
  • Solid analytical skills; Knowledgeable in Google Platform
  • 3+ years jewelry industry experience preferred
  • Gemology: GIA Diamond Graduate preferred; practical application of diamond and colored gemstones preferred (carat weight estimations, gem identification, familiarity with treatments, comfortability using various lab equipment)
  • Jewelry: Comprehensive understanding and knowledge of jewelry brands, history, design manufacturing, terms, trends, fabrications, tools, secondary market etc.
  • Exceptional attention-to-detail and organizational skills
  • Ability to adapt quickly to business needs 
  • Training strategies based on QC findings, supports in conducting trainings individually and in group settings
  • Comfortable delivering 1:1 feedback
  • Excellent time management skills; ability to prioritize daily tasks and deadlines

 

GHR5329 #LI-SB28 #LI-Onsite


 

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 20 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our eight shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

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