The Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of the client needs. Directly supports the facility management team with on-going facility and team related responsibilities.

What You Get To Do Every Day

  • Ensure clients are welcomed into an atmosphere that feels safe, private, and luxurious
  • Receive clients as they arrive for scheduled appointments
  • Transition clients to the Client Manager, while instilling confidence in yours and the  company’s decorum and professionalism
  • Provide clients with complementary offerings and hospitality services
  • Inbound and outbound product shipment support
  • Ensuring all outbound processes are being followed with carrier service from office to our warehouse facility
  • Maintain files and records with an effective filing system
  • Provide administrative support to the Facilities (travel, expense reports &, etc)
  • Ensuring the office is clean and organized
  • Reporting facilities related issues to property/building management
  • Provides hands-on facilities assistance where necessary
  • Restocking stockroom, pantries, restrooms and supply cabinets
  • Maintain neat office appearance and functionality.
  • Conduct daily floor checks of office space such as common areas, conference rooms and kitchens. When deficiencies are identified, initiate corrective action to repair/replace.
  • Collaborate with Property Management to ensure timely, accurate processing of all work orders and monitor for completion.
  • Respond to employees facilities requests in a prompt and pleasant manner.
  • Perform basic maintenance needs.
  • Assist with facility maintenance including dispatching and escorting vendors working in the building.
  • Receive vendor deliveries, and sign receiving documents.
  • Assist with mail sorting
  • Maintain documentation and filing system for the facilities department.
  • Review all invoices to verify services are completed and/or products received, and process for Facilities Manager's approval.
  • Assist with internal relocations/ new hire seating including coordinating furniture reconfiguration, cleaning work areas as necessary and assist with any other facility related employee requests.
  • Direct office manual laborers weekly.
  • Delegate tasks to vendors and monitor for completion.
  • Maintain an updated employee location list in the Facilities Database utilizing Microsoft Access.
  • Respond to requests on replenishing supplies for copiers, and coordinate repairs as appropriate.
  • Cover reception desk as needed
  • Perform additional duties assigned by the Director, Facilities and Services

What You Bring To The Role

  • High school diploma required, Bachelor's degree preferred
  • 2 years of facility management related experience required
  • Proficient in Microsoft Outlook, Word, Excel, and JDE
  • Dependability and the ability to communicate effectively with others
  • Ability to work full-time and overtime when required
  • Ability to support off-hour events and improvement projects when required
  • Exceptional customer service skills
  • Strong communication skills
  • Maintain professional appearance
  • Ability to work in a fast-paced environment and handle a high volume of customers while maintaining a positive customer experience
  • Ability to bring new ideas to help the efficiency of the office
  • 2+ years of experience in office administration

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 20 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our eight shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records, consistent with legal requirements.   GHR3215


Apply for this Job

* Required


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at The RealReal are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.