The Daily Beast is hiring a part-time Customer Support Associate (CSA) to support the growth of our paid subscription business, with availability on weekends. In this role, you’ll provide online support for billing, technical and other general questions, while providing the best possible experience for our members. The CSA will be on the front lines helping our members and partnering with cross-functional teams to improve user experience.
This is a remote, part-time position reporting into the product team. The CSA will provide weekend support for our members, with remaining hours spread out through the week after the initial training period.
Who you are:
You’re self-sufficient, resourceful, a proven problem solver and believe in the power of journalism.
Troubleshooting and promptly resolving technical and functional issues via our support ticketing system (currently Freshdesk)
Addressing billing inquiries including refunds, cancellations, questions, and disputes.
Documenting support issues and raising potential problems to the relevant stakeholders.
Escalating issues to the appropriate teams as needed
As a primarily web-based business, the ideal candidate will feel comfortable troubleshooting technical issues across a wide range of operating systems, devices and browsers. iOS app experience a plus.
1+ years experience in customer support for a subscription-based web business
Ability to work quickly, accurately, and manage a high volume of inbound requests
Experience with Freshdesk or other ticketing systems a plus
Organized, resourceful and unflappable
Flexible schedule (20 hours/week)
Be a part of an innovative team where you will be valued for your contributions
The Daily Beast:
The Daily Beast delivers award-winning original reporting and sharp opinion from big personalities in the arenas of politics, pop-culture, world news, and more. Fiercely independent and armed with irreverent intelligence, we now reach more than 20 million readers per month. We are based in New York and are an operating business of IAC.