As a Product Operations Specialist, you'll work in a fast-paced environment as part of a diverse team of Sales professionals, Creatives, Engineers, and Product Marketers to manage the most critical point in the onboarding process: number porting and provisioning.
You'll work to build out operations of number porting and provisioning across EMEA (and beyond!), educate customers and colleagues on number operations and best practices. You will also manage critical number port projects, and handle escalations gracefully. You will work with a team of in-house and remote team members. You will work with sales and CSMs to help onboard new and existing customers.
In This Role You Will
Be responsible for number porting and provisioning - One of the most important processes in telecommunications, as it is often the first impression given to a new potential customer
You’re analytical, with advanced Microsoft Excel. Experience with using SQL is a plus
Work in conjunction with carriers and vendors and escalate issues where needed
Interact with customers via email, phone, live chat and video calls
Work in conjunction with carriers and vendors to ensure SLAs are met
Maintain an elite attention to detail and open communication internally and externally
Create, implement and iterate on processes
You May Be Fit For This Role If You
Have 1+ years of experience in a customer support role in a SaaS company, previous telecom experience is a plus
Have experience dealing with escalations
You are a technical and process-focused person who loves to build operations that benefit the company
Fluency in English and French/German
Have strong follow-through on all projects and proven ability to bring projects to a timely completion
Gritty, hard-work and career focused. You love working in a tough and dynamic environment and strive from learning new things
Previous experience working with Jira, Zendesk, Salesforce or Intercom
What It Is Like To Work At Telnyx
Telnyx is a complex machine with a simple purpose: connect people. We are an intelligent telephony engine, the beating heart of the Telnyx service that routes data along the pathways of our global, private network. We are drop-in APIs for hooking applications into our products, and an administrator portal that puts unprecedented control of configuring and orchestrating the Telnyx service into our customers’ hands.
We’re also an organization of industry experts and engineers focused on solving problems and building solutions. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile and endless innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We keep the conversation going: the always-on, omnichannel, enriched conversation that the modern world demands.
Communications are coming untethered from devices, and more and more, they’re migrating into our everyday platforms: our social media, our work applications, and our collaboration tools. But, that move started before there was infrastructure to support it—the modern internet will never offer the speed and consistency that real-time communications require. So, we built a network that does and a cloud platform tuned for real-time communications at every layer. Telnyx is the connective matrix, a worldwide nervous system, a high-speed rail tunneling through the information superhighway. We’re the foundation for calls, texts and messaging today, for the internet of things, augmented reality and “communitainment” tomorrow, and for whatever enterprising imaginations can dream up after that.
We’re Telnyx. We’re the future of communications.
At Telnyx, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.