Department:  Doctors Without Borders Telemedicine Program 

Position Status: Volunteer 

Location: Offsite (remote)  

Time Commitment: 3 hours per videoconferencing session (1 hour for the meeting with an additional 1-2 hours for preparation and follow-up). Sessions will be scheduled on a weekly or bi-weekly basis, depending on the needs of the medical team.

POSITION OBJECTIVE:   

Provide real-time medical support to MSF’s global medical teams through videoconference. The dedicated specialist will remotely join meetings with the MSF medical team on a regular basis to review patient cases, guide the clinical team on patient care management, and provide educational support.  

BACKGROUND:   

The MSF Telemedicine Program works to break down geographic barriers by providing secure solutions to healthcare professionals across MSF that enable clinical collaboration and offer more equitable, accessible, and quality patient care. MSF Canada leads the Telemedicine Program and works with MSF offices worldwide to implement Telemedicine services. Currently, the Telemedicine Program has a global network of more than 200 volunteer specialists that have been providing specialized support to MSF medical and clinical staff since 2009.  

The TM specialist network is currently comprised of medical specialists, surgeons, nurses, psychologists, nutritionists, midwives, physiotherapists and more. We are actively looking for medical and clinical staff to join our network.  

Specialists from around the world are welcome to apply to join our network. Please keep in mind that applicants are selected based on the needs of our medical teams. We are not accepting general physicians at this time. 

All applications will go through a validation process as a part of recruitment. 

For more information about the Telemedicine Program check out our website at https://telemedhub.org/.  

DUTIES AND RESPONSIBILITIES:   

  • Join weekly/bi-weekly one-hour online meetings at a prescheduled date and time, based on the time zone of the medical team (recurring meetings are scheduled in advance).  
  • Review the clinical case summary submitted by the medical team in advance of the meeting. Cases are posted on the Telemedicine platform in advance (training will be provided to the volunteer). 
  • Discuss the clinical case with the medical team during the meeting. Prompt discussion with the staff and provide support, advice, and recommendations as needed. 
  • Provide teaching support and guidance on organization of care based on the topics discussed.  
  • Post meeting notes and next steps discussed during the call on the Telemedicine platform. 
  • Follow-up with progress and provide ad-hoc asynchronous support to the medical team via the Telemedicine platform between calls. 
  • Identify & flag when additional support from other specialties may be required. 
  • Ensure medical/clinical advice is tailored to MSF guidelines and applicable to the resources available to the medical teams, most often in low-resource settings. 

QUALIFICATIONS/JOB REQUIREMENTS   

  • University degree or higher in a medical specialty. 
  • Certificate of registration with your regulatory body for the current year. 
  • Minimum 4 years of work experience in your area of specialization (Radiology and Clinical Psychology require 5 years). 
  • Fluency in English or French (written and verbal) is required. Fluency in Spanish or Arabic (written and verbal) is highly desirable. 
  • Experience with MSF or in low-resource settings is highly desirable.   
  • Ability to navigate technology and new platforms on a computer/laptop easily. 
  • Currently not employed or on-contract with another MSF section/office.  

WORKING CONDITIONS   

This position is remote, and you can join meetings from any computer with a reliable internet connection. A private space at your home, hospital, clinic, etc. is encouraged to protect the privacy of patients.  

All successful applicants will receive an agreement with MSF Canada (data privacy, non-disclosure agreement, medical liability) that will need to be signed prior to acceptance into the TM network.

All volunteers will be asked to complete onboarding. You will be provided with an overview of MSF and the Telemedicine Program, briefed on the context and resources, and complete training on the Telemedicine Platform. Onboarding will take approx. 3 hours and can be at your own pace.  

INFORMATION AND APPLICATION: 

Applicants should be prepared to provide three professional references upon request. Please note, references will not be contacted until we request their contact information. 

Only electronic applications will be accepted. 

This is an ongoing process, and the position will be updated based on the needs. Please note, it can take up to 4-6 weeks for an application review. All questions can be directed to specialist.coordinator@toronto.msf.org. 

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MSF Canada is a people-focused humanitarian organization that is proud to offer a diverse, collaborative, and inclusive work environment. We strongly believe this approach enhances our work and we’re committed to equity in employment. The organization seeks to attract and engage the best professionals to join and maintain meaningful, productive and lasting work relationships. We embrace diverse motivations and backgrounds of people working together to exhibit their passion in action for the social mission of MSF.

MSF Canada acknowledges the existence of systemic racism and oppression and is committed to sustaining and strengthening its anti-racism and anti-oppression (AOAR) efforts.

As MSF Canada continues to grow and strive to remove barriers in its offices in Canada and in MSF work environments abroad, we welcome applications from individuals with unique experiences of intersectional oppression on the basis of their social markers such as their ethno-racial identity, age, gender identity, education, socio-economic status or place of origin.

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