Department:  Doctors Without Borders Telemedicine Program 

Position Status: Volunteer 

Location: Offsite (remote)  

Time Commitment: A few hours (2 to 3) per week depending on the specialty. Time commitment is flexible depending on volunteer’s capacity.  

POSITION OBJECTIVE:   

Provide remote medical/clinical support to MSF’s global medical teams on a case-by-case basis. Specialists will review and respond to patient cases posted by the MSF medical teams that are assigned to them. All support and communications with MSF medical teams will be via the Telemedicine platform and not in real-time. 

BACKGROUND:   

The MSF Telemedicine Program works to break down geographic barriers by providing secure solutions to healthcare professionals across MSF that enable clinical collaboration and offer more equitable, accessible, and quality patient care. MSF Canada leads the Telemedicine Program and works with MSF offices worldwide to implement Telemedicine services. Currently, the Telemedicine Program has a global network of more than 200 volunteer specialists that have been providing specialized support to MSF medical and clinical staff since 2009.  

The TM specialist network is currently comprised of medical specialists, surgeons, nurses, psychologists, nutritionists, midwives, physiotherapists and more. We are actively looking for medical and clinical staff to join our network.  

Specialists from around the world are welcome to apply to join our network. Please keep in mind that applicants are selected based on the needs of our medical teams. We are not accepting general physicians at this time. 

All applications will go through a validation process as a part of recruitment. 

For more information about the Telemedicine Program check out our website at https://telemedhub.org/.  

DUTIES AND RESPONSIBILITIES:   

  • Review patient cases posted by MSF medical teams that are assigned to you on the Telemedicine platform and provide medical/clinical advice within the expected response time (4-8 hours). 
  • Ensure medical/clinical advice is tailored to MSF guidelines and applicable to the resources available to the medical teams, most often in low-resource settings. 
  • Follow-up on assigned cases and continue to support until case resolution. 
  • Collaborate with other specialists assigned to the case. 
  • Share specialized medical/clinical expertise to foster a community of knowledge. 

QUALIFICATIONS/JOB REQUIREMENTS   

  • University degree or higher in a medical specialty. 
  • Certificate of registration with your regulatory body for the current year. 
  • Minimum 4 years of work experience in your area of specialization (Radiology and Clinical Psychology require 5 years). 
  • Fluency in English (written and verbal) is required. Fluency in French, Spanish, or Arabic (written and verbal) is highly desirable. 
  • Experience with MSF or in low-resource settings is highly desirable.   
  • Training in tropical medicine is an asset. 
  • Ability to navigate technology and new platforms on a computer/laptop easily

WORKING CONDITIONS   

This position is remote. Support can be provided from any computer with a reliable internet connection.   

All successful candidates will receive an volunteer agreement with MSF Canada (data privacy, non-disclosure agreement, medical liability) that will need to be signed prior to acceptance into the TM network. 

All volunteers will be asked to complete onboarding. You will be provided with an overview of the Telemedicine Program and complete training on the Telemedicine Platform. Onboarding will take approx. 1.5 hours and can be at your own pace.  

INFORMATION AND APPLICATION: 

Applicants should be prepared to provide three professional references upon request. Please note, references will not be contacted until we request their contact information. 

Only electronic applications will be accepted. 

This is an ongoing process. The position will be updated based on the needs. Due to the high volume of applications, it can take up to 4 weeks minimum for an application review. All questions can be directed to specialist.coordinator@toronto.msf.org.  

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Demographic Questions (Optional)

MSF Canada is a people-focused humanitarian organization that is proud to offer a diverse, collaborative, and inclusive work environment. We strongly believe this approach enhances our work and we’re committed to equity in employment. The organization seeks to attract and engage the best professionals to join and maintain meaningful, productive and lasting work relationships. We embrace diverse motivations and backgrounds of people working together to exhibit their passion in action for the social mission of MSF.

MSF Canada acknowledges the existence of systemic racism and oppression and is committed to sustaining and strengthening its anti-racism and anti-oppression (AOAR) efforts.

As MSF Canada continues to grow and strive to remove barriers in its offices in Canada and in MSF work environments abroad, we welcome applications from individuals with unique experiences of intersectional oppression on the basis of their social markers such as their ethno-racial identity, age, gender identity, education, socio-economic status or place of origin.

We encourage Black, Indigenous, People of Colour, LGBTQIA2S+ people, individuals living with disabilities and any individual experiencing vulnerable circumstances to apply.

Responses to the below questions are completely voluntary and are not associated with your individual application and has no impact, in any way, in the hiring decision. The data collected will be used in aggregate only to help us identify areas of improvement in our recruitment process. 

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