General Manager, East Region and Head of Product and Founder Experience

Techstars is one of the largest pre-seed investors in the world.  We have invested in more than 3,300 early-stage startups across industries and geographies.  With close to 60 programs a year serving over 600 founders and a vision to scale to over 5,000 founders served annually, we support many of the world’s best entrepreneurs to build and accelerate their businesses. We are seeking a dynamic, strategic and data-focused leader for our General Manager (GM), East Region and Head of Product and Founder Experience role.  This critical leadership role will have two main areas of ownership:  success of the programs, partnerships and teams within the region and innovation and continuous improvement of Techstars’ core accelerator operating model.

This individual will partner with the other GMs and Chief Accelerator Investments Officer to define and develop the strategy and drive outcomes for the accelerator investments (AIT) business and will have full operational leadership responsibility for the region.  As a strategic product leader with deep experience in customer discovery and segmentation, value proposition development and definition, and product implementation, the GM, East Region and Head of Product and Founder Experience will identify areas of opportunity for improvement in the accelerator product and founder experience, generate and test hypotheses, and drive iteration and implementation.

Key responsibilities:

Accelerator Investments Leadership

  1. Drive the execution and implementation of the transformation of the accelerator investment business 
  2. Align the region with the Techstars vision, direction and support of overall business strategy and objectives
  3. Establish and execute the regional strategy, including growth within existing programs and new territories within region
  4. Drive operational execution for the region and the broader accelerator investment business.  Optimize processes and practices and  foster innovation and continuous improvement throughout the region
  5. Lead, develop and coach a team of Managing Directors
  6. Serve as an operational and strategic leader to each program team in the region creating a holistic delivery plan 
  7. Collaborate with other GMs, share best practices, and highlight areas of innovation and improvement across the global Techstars’ network
  8. Serve as a thought leader and Techstars brand ambassador in the external community. Bring / translate external knowledge of market insights and future trends to benefit the enterprise

Accelerator Investments Product Development and Ownership

  1. Partner with other AIT  leaders to identify areas of opportunity for improvements in the accelerator investments model including program structure, founder experience, and the accelerator operating model. Generate and test hypotheses, and drive iteration, improvement and implementation.
  2. Continuously assess the effectiveness of and identify opportunities for improvement in sourcing, investment selection, program design, network optimization, fundraising support and overall founder preparedness
  3. Leverage ongoing VOC research with founders and conduct periodic new research to identify needs, gaps and opportunities for improvement in the founder experience 
  4. Lead the thinking on the evolution of the accelerator model to support business growth and transformation
  5. Partner with Managing Directors and program teams to capture key learnings on innovation trends by vertical and geography and help drive the thinking on investment strategy 
  6. Conduct ongoing market and competitive analysis to assess Techstars’ competitive positioning and identify trends, threats and opportunities

Required Experience / Knowledge & Skills:

  • Bachelor's Degree from an accredited college or university; MBA preferred
  • 15+ years of experience in operational leadership including building and/or scaling a company or a function within a larger company
  • 10+ years of experience directly leading a team of people including driving an environment of high performance and engagement
  • Expertise in customer discovery and segmentation, value proposition development and definition, and product implementation
  • Familiarity with technology organizations, startups, entrepreneurship and/or venture capital

Key Leadership Attributes:

  • Ability to inspire, develop, and engage people and teams. Developer of leaders, can attract high quality talent, talent multiplier, builds high performing teams and organizations and move swiftly and thoughtfully on people related actions.
  • Ability to build processes and programs in a fast-paced, dynamic environment
  • Strategic, conceptual thinking and ability to operationalize concepts into concrete plans/actions.
  • Growth mindset -- self-aware, reflective, open to feedback and continuous improvement.
  • Ability to establish a clear purpose and vision and ability to synthesize same.
  • Tough-minded with respect to people and ideas.
  • Comfortable commanding a room; public speaking and community development is part of the job.
  • Aligned to Techstars values 
  • History of delivering high quality customer satisfaction through CSAT and Net Promoter systems

About Techstars

The Techstars worldwide network helps entrepreneurs succeed. Founded in 2006, Techstars began with three simple ideas—entrepreneurs create a better future for everyone, collaboration drives innovation, and great ideas can come from anywhere. Now we are on a mission to enable every person on the planet to contribute to, and benefit from, the success of entrepreneurs. In addition to operating accelerator programs and venture capital funds, we do this by connecting startups, investors, corporations, and cities to help build thriving startup communities. Techstars has invested in more than 3,000 companies that today have a combined market cap valuation of $79 Billion.

Techstars is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, sex, age, national origin, religion, physical or mental handicaps or disabilities, marital status, Veteran status, sexual orientation, gender identity nor any other basis prohibited by law.

Techstars uses E-Verify to check the work authorization of all new hires.  For more information about E-Verify, please see the following:

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