Are you looking for an opportunity to apply your skills and talent to spark both innovation and positive social change? Symend is a rapidly growing fintech company that combines behavioral science with advanced AI, data, and analytics capabilities to enable companies to engage at-risk customers more effectively and humanely. By creating better ways to approach individuals with empathy and dignity at the time when they need it most, Symend’s employees are helping to transform the science of customer engagement and improve lives in North America and around the world.

The Opportunity

As the Portuguese Bilingual Business Systems Analyst (BSA), you will be responsible for engaging with our clients to uncover business processes and capture business requirements. You will also be responsible for client specific configuration and testing of our implementation. This role enables the client requirements to translate into the required business outcomes through the Symend platform. 

This role will require you to work with clients in Brazil. Professional working proficiency (verbal and written) of Portuguese and English will be required.

What You'll Be Doing

  • Facilitate client facing requirement gathering meetings focused on the current collection practices, data elements, data integration, and technical integration.
  • Provide deep functional expertise of platform capabilities to ensure the client is setup for long term success.
  • Create and maintain client documentation relevant to the cross functional teams who specialize in client insights, configuration, and operations.
  • Configure the platform related to the client’s implementation.
  • Design user acceptance testing and mock go-live scenarios for technical and business use cases related to the client’s implementation. 
  • Continually iterate templates and best practices in collaboration with the BSA team to improve future client onboardings. 
  • Act as a client advocate within Symend, driving client-oriented solution design and supportive materials.

What You'll Need


  • Post-Secondary Degree, preferable in Business Administration or Information Technology.


  • 5+ years’ experience in a Business Systems Analysis practice, preferably in a consulting environment delivering to enterprise clients. 
  • Experience with day-to-day operations of clients on a Software as a Service (SaaS) platform is preferred. 
  • Experience with software development project tracking tools (e.g., Jira, Confluence). 
  • Experience working with financial institutions, telecommunication and / or utility companies in Brazil is a strong asset. 

Key Competencies and Skills:

  • Ability to quickly learn business application-specific details. 
  • Ability to communicate technical information to a non-technical audience and vice-versa. 
  • Ability to work cross-functionally and influence people outside of an authority relationship. 
  • Ability to work effectively with virtual teams of diverse background and cultures. 
  • Excellent detail-oriented skills for documenting requirements related to business software integration, implementation, and future development. 
  • Excellent analytical, problem identification and problem-solving skills. 
  • Excellent facilitation, presentation, and negotiation skills. 
  • An entrepreneurial spirit suited for fast-paced, results-based environment, requiring flexibility to ever-changing needs. 
Don’t meet every single requirement? At Symend we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Why Symend?
We could tell you all about our competitive compensation, flexible work environment, social Fridays, and awesome team events, but working at Symend is so much more than that!
Working at Symend means being part of a driven and collaborative team that values trust, accountability and continuous learning. We work hard, but always make time for fun!
You get the chance to do work that matters on a product that truly changes lives!
About Symend
At Symend, we believe that all customers should be treated with empathy and dignity. That’s why we leverage our deep understanding of consumer behavior to create personalized interactions that better engage and empower customers at all points of the customer journey. Our digital engagement platform uses behavioral science, data science and advanced analytics to help our clients build stronger relationships with their customers. Symend: The science of engagement.™
Symend’s relationship-based approach keeps enterprises attuned to the changing needs of their customers and empowers them to take action. This increases customer satisfaction, lowers operating costs, and helps resolve past due bills before reaching collections.
Founded in 2016, Symend’s platform is purpose built to serve complex global enterprises in telecommunications, financial services, utilities and media. Symend is headquartered in Calgary and privately held, with global operations across Canada, the United States and Latin America.
Symend: The science of engagement.™
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