Are you looking for an opportunity to apply your skills and talent to spark both innovation and positive social change? Symend is a rapidly growing fintech company that combines behavioral science with advanced AI, data, and analytics capabilities to enable companies to engage at-risk customers more effectively and humanely. By creating better ways to approach individuals with empathy and dignity at the time when they need it most, Symend’s employees are helping to transform the science of customer engagement and improve lives in North America and around the world.

The Opportunity

The Partner Account Manager will be responsible for building and growing a Partner sales program to drive revenue growth for Symend Via indirect sales partners that can deliver our SaaS platform at scale to our target markets globally.

As the Partner Account Manager, you will work with VARS, Systems Integrators, and, ISV/OEMs within the ecosystem of our Strategic Alliances to build a Partner led mid-market sales engine, expanding our sales footprint both globally and across additional verticals with a focus on revenue growth.

In this role, you will be planning and executing sales strategies and engagements, that will meet pre-determined targets and increase our market share. You will be a critical member of our Sales Partner team as we continue our organic growth.


What You'll Do:

  • Drive revenue growth with existing partners through effective co-selling and active prospect and pipeline management
  • Develop and execute plans for building and driving new revenue streams through Strategic Alliances, with a primary focus on core banking platforms and Strategic Integrators, such FIS, Snowflake, Microsoft, KPMG, Deloitte, EY, PWC, and Accenture
  • Design plans for targeting new strategic accounts with our Alliances, build mutual relationships, and close deals.
  • Prospect for mutually beneficial relationships between Symend and strategic partners to access new markets, grow our existing global footprint and revenue, and lend additional credibility and power to the Symend brand via our own Partner ecosystem.
  • Provide direct Client support as a Symend commercial and technical SME
  • Partner with Marketing, Product, Engineering, Delivery, Finance and other supporting teams to coordinate the internal approvals and workflows to develop successful and sustainable deal frameworks
  • Manage the development of the Systems Integrator Partner model and workflow, enabling authorized SI’s to manage and execute the onboarding and delivery functions of the Symend Platform. This will involve deep partnership and interface with Delivery, Product, Client Success, Legal, and Finance teams
  • Manage the Symend inputs and approvals for deal contracting requirements: SOW, MSA, etc.
  • Understand and communicate Symend’s SaaS platform and professional services to existing and potential partners to increase brand awareness and develop more efficient means of driving revenue.
  • Be an ambassador and represent Symend in all relevant events, public speaking opportunities, and other customer-partner forums as required
  • Contribute as a member of the sales Partner team in the ongoing development and formulation of a best-in-class Partner strategy for the company.

What You'll Do:

Key Measures of Success:

  • Driving vertical growth through acquisitions of new logos in the defined market segments.
  • Achieving defined sales quotas based on contract value and ARR.
  • Delivering on defined renewal targets.
  • Driving organic revenue growth with existing partner base.


Education, Experience and Certifications


  • Previous channel sales experience
  • Proven experience in building successful revenue generating partnerships with key targets such as FIS, FISERV, Snowflake, Microsoft, etc.
  • Understanding opportunity funnel and progression stages
  • Experience with managing contract process with partners; understanding terms and agreements.



Key Competencies:

  • An analytical, problem solver, who can think critically while coaching to high performance.
  • An honest and transparent leader who can inspire action and results.
  • Adaptable and open minded, comfortable with change
  • Technical competency and able to establish credibility around subject matter expertise quickly
  • Know how to influence and effect change
  • Collaborative with track record of building strong trust-based working relationships horizontally across functions and vertically along reporting structures

This position requires frequent travel, customer-facing work, and/or attendance in a congregate work setting. Therefore, where permitted by applicable law, in accordance with the duty to protect the health and safety of employees and customers, and to perform the role, the successful incumbent must have and maintain an up-to-date immunization status as recommended by your local government or governmental agency (such as the CDC and your State mandates in the U.S. or Health Canada and your provincial/territorial health ministry in Canada), or an adequate plan to do so.


Don’t meet every single requirement? At Symend we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Why Symend?
We could tell you all about our competitive compensation, flexible work environment, social Fridays, and awesome team events, but working at Symend is so much more than that!
Working at Symend means being part of a driven and collaborative team that values trust, accountability and continuous learning. We work hard, but always make time for fun!
You get the chance to do work that matters on a product that truly changes lives!
About Symend
At Symend, we believe that all customers should be treated with empathy and dignity. That’s why we leverage our deep understanding of consumer behavior to create personalized interactions that better engage and empower customers at all points of the customer journey. Our digital engagement platform uses behavioral science, data science and advanced analytics to help our clients build stronger relationships with their customers. Symend: The science of engagement.™
Symend’s relationship-based approach keeps enterprises attuned to the changing needs of their customers and empowers them to take action. This increases customer satisfaction, lowers operating costs, and helps resolve past due bills before reaching collections.
Founded in 2016, Symend’s platform is purpose built to serve complex global enterprises in telecommunications, financial services, utilities and media. Symend is headquartered in Calgary and privately held, with global operations across Canada, the United States and Latin America.
Symend: The science of engagement.™
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All positions require background screening. This will include criminal and education checks to comply with regulations.

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