Overview

Smartling is the language translation company that enables global organizations like InterContinental Hotels Group, FedEx, SurveyMonkey, and hundreds of other brands to connect with their worldwide customers in their native language. Our software and language services approach uniquely positions the company and its customers to effectively translate all of their content across the enterprise.

Smartling is seeking a Lead UX Designer. At Smartling Designers work hand-in-hand with our Product Management and Software Development teams to deliver experiences that delight our users. We are continuously developing our design system and improving the product’s user experience using iterative practices. Members of the design team help us solve complex problems. Designers balance doing research, building prototypes and testing them with delivering ready-to-develop designs. They gather data and generate insights from a variety of user research tools and methodologies to inform our design perspective. As the Lead UX Designer, you will grow our knowledge of design best practices and help evolve our design system to create scalable frameworks and solutions. We are considering candidates based in Eastern and Central time zones at this time.

You Will

  • Support our team of designers by advocating for the development of best practices and processes
  • Lead, manage, and help to grow our team of designers
  • Collaborate with members of product, development, and customer teams to understand customer needs & goals and product requirements
  • Develop empathy for our users by helping to update and maintain our user personas
  • Conduct continuous user research to discover user pain points, validate concepts, and test designs for new or enhanced features
  • Create and deliver designs for easy to understand and enjoyable to use features and enhancements in the form of user flows, wireframes, prototypes, and high fidelity visuals for use by our developers

You Have

  • 6+ years as a designer for software applications
  • 2+ years managing other designers
  • Ability to deliver designs, prototypes, and research on aggressive deadlines
  • Proficiency with Figma and strong understanding of modern web based (HTML/CSS/Javascript) front end app development

Preferred but not required

  • Degree or certification in UX design, Human Computer Interaction, Information Design/Architecture, Psychology, or Anthropology
  • Experience using Storybook
  • Experience with translation, localization, and internationalization processes and/or fluency in multiple languages 

You Are

  • Experienced in design thinking, design systems, and modern enterprise software design
  • Eager to conduct research and analyze data to understand the goals and motivations of the users
  • Comfortable debating design decisions and accepting criticism and change requests from all stakeholders

You Will Enjoy

  • Growth - an opportunity to learn and advance your career
  • Compensation - we offer competitive salary + equity
  • Wellness - comprehensive medical, dental, and vision insurance; 401k plan
  • Balance - flexible PTO + 10 holidays; generous parental leave; we are remote-friendly
  • Culture - an energetic, value-driven, and fun culture and team spirit
  • Bonus - employee referral programs, commuter benefits (tri-state area) and apple equipment

Smartling is proud to be an equal opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences.

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