Position Overview
Our Professional Services Team ensures the success of our customers by acting as subject matter experts for our product and providing consulting expertise for the integration and operation of SingleStore. We are seeking an experienced Professional Services Architect to oversee hands-on product implementations, ensuring a world-class customer experience. The successful candidate will engage in deep technical discussions with customers' front-line experts and high-level business talks with senior executives.
In this role, you will identify customers' technical requirements and leverage your technical skills and business acumen to understand complex solutions and create high-quality technical assets. You will help customers utilize our technology and build applications that significantly influence how companies do business. As an architect, you will work closely with customers to operationalize their solutions smoothly to a “Steady State.”
Given the continued growth of our business, it’s crucial that we implement scalable tools and best practices. This position will play a key role in product implementations and contribute to the processes that will help elevate the company to the next level.
Role and Responsibilities
- Collaborate closely with customers to understand their business goals, technical requirements, and challenges.
- Comprehend database architecture and various integration points with application development frameworks and analytical tools.
- Design and implement end-to-end solutions that align with customer needs and SingleStore product offerings.
- Ensure the quality and reliability of delivered solutions by conducting timely reviews and validations.
- Deliver customer projects on time and within scope by proactively addressing challenges.
- Coordinate with internal teams to ensure successful project execution and a consistent, positive customer experience.
- Educate customers on best practices and become their trusted advisor, providing comprehensive business solutions.
Required Skills and Experience
- 10+ years of experience working with customers in a post-sales technical role.
- Deep experience and understanding of complex applications, distributed systems, and custom technology deployments in various customer environments.
- Hands-on experience with several of the following technologies: SingleStore, MySQL, MS SQL, Oracle SQL, NoSQL, Key-Value Stores, Hadoop, Python, PHP, Middleware, Analytics, Data Warehouse, Business Intelligence, and/or “Big Data” technology.
- Technical familiarity with data storage and cloud technologies and protocols such as Kafka, S3, Monitoring/Observability (DataDog, Grafana), security, encryption, Kubernetes, TCP/IP networking, virtualization, data backup/archive, public/private/hybrid cloud, DR, HA, CDC, Replication, Backup/Restore.
- Expertise in SQL, Linux OS, and cloud storage.
- Exceptional written and oral communication skills.
- Strong customer-focus mindset with a passion for delivering customer satisfaction.
- Bachelor’s Degree in Computer Science or a related technical field.
- Ability to travel within the region (~25%) if required by the customer.
SingleStore delivers the cloud-native database with the speed and scale to power the world’s data-intensive applications. With a distributed SQL database that introduces simplicity to your data architecture by unifying transactions and analytics, SingleStore empowers digital leaders to deliver exceptional, real-time data experiences to their customers. SingleStore is venture-backed and headquartered in San Francisco with offices in Sunnyvale, Raleigh, Seattle, Boston, London, Lisbon, Bangalore, Dublin and Kyiv.
Consistent with our commitment to diversity & inclusion, we value individuals with the ability to work on diverse teams and with a diverse range of people.
Please note that SingleStore's COVID-19 vaccination policy requires that team members in the United States be up to date with the current CDC guidelines for their vaccinations with one of the United States FDA-approved vaccine options to meet in person for SingleStore business or to work from one of our U.S. office locations. [It is expected that this will be a requirement for this role]. If an exemption and/or accommodation to our vaccination policy is requested, a member of the Human Resources department will be available to begin the interactive accommodation process.
To all recruitment agencies: SingleStore does not accept agency resumes. Please do not forward resumes to SingleStore employees. SingleStore is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company.
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SingleStore values individuals for their unique skills and experiences, and we’re proud to offer roles in a variety of locations across the United States. Salary is based on permissible, non-discriminatory factors such as skills, experience, and geographic location, and is just one part of our total compensation and benefits package. Certain roles are also eligible for additional rewards, including merit increases and annual bonuses.
Our benefits package for this role includes: stock options, flexible paid time off, monthly three-day weekends, 14 weeks of fully-paid gender-neutral parental leave, fertility and adoption assistance, mental health counseling, 401(k) retirement plan, and rich health insurance offerings—including medical, dental, vision and life and disability insurance.
SingleStore’s base salary range for this role, if based in California, Colorado, Washington, or New York City is: $X - $X USD per year
For candidates residing in California, please see our California Recruitment Privacy Notice. For candidates residing in the EEA, UK, and Switzerland, please see our EEA, UK, and Swiss Recruitment Privacy Notice.
