As an Implementations Manager: Enterprise, you are responsible for the successful onboarding of Signifyd’s customers. You will work cross-functionally with multiple internal teams to employ Signifyd’s Implementation Methodology and ensure timely integrations.  As the merchant's technical contact and at times the first touchpoint for integration, you will play a critical role in ensuring a world-class onboarding experience.  The portfolio of your customers will range from medium-sized businesses in the SMB space, to larger Enterprise merchants.

Responsibilities:

  • Integrate customers utilizing various partners and platforms.  These include customized OMS / eCommerce API integrations as well as Magento, Demandware, Shopify, Big Commerce and NetSuite partnerships.  You will also interface with and assist the System Integrators (SIs) that our customers employ.  You may be responsible for working with internal teams to ensure that the customer has the appropriate SI for their implementation
  • Communicate integration status to key client stakeholders and document progress toward milestones
  • Fully understand Signifyd’s implementation methods utilizing the most up-to-date practices
  • Keep a clean onboarding portfolio with regular and transparent updates kept in CRM
  • Own timely delivery of key integration milestones.  One integration you complete will be different than another.  Milestones may include the definition of success criteria and fulfillment of those success criteria
  • Leverage customer testimonials to create more efficient implementation processes
  • Collaborate with internal Signifyd teams to swiftly escalate and resolve integration roadblocks.  As a strong team player, you will communicate resolutions to internal stakeholders as well as to the customer
  • Work cross-functionally to continue to make the onboarding experience better for our customers.  Cross-functional work may interface with product, risk, marketing, and engineering.  During off-season times, this work may be a substantial part of your job
  • You may be responsible for providing Signifyd console training to customers
  • Embody Signifyd values and serve as a role model for team members.  You are responsible for onboarding new members into the team as their buddy, supporting their initial client conversations as well as enabling them to complete technical tasks associated with an integration
  • We work in an evolving space.  You will be responsible for documenting and sharing best practices for internal utilization
  • Become a Subject Matter Expert (SME) so that your knowledge domain can contribute across the business

 Requirements for position:

  • A clear understanding of API terminology (e.g., GET, POST, PUT, JSON, Webhook, Listeners..) and tools (e.g., Postman, Github, etc...)
  • Experience with JSON, Python, APIs, PHP, and/or other web, programming, scripting tools
  • Background in eCommerce, financial/payment systems, and/or fraud mitigation
  • 2 - 4 years of technical experience with SaaS solutions. 
  • Ability to examine complex situations, develop associated action plans, and guide peers towards achieving key goals
  • Demonstrated passion for e-commerce or technology services
  • Excellent written communication and presentation skills
  • Timely responses to external and internal stakeholders
  • Resourceful, detail-oriented when needed, highly organized, and creative
  • Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment
  • Ability to lead conversations with executive stakeholders

#LI-Remote

(Colorado and New York City only*) Minimum salary of $110,000 + bonus + equity + benefits. Our salaries are determined by role, level, and location. The salary minimum displayed on each job posting reflects the minimum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Benefits in our US offices:

  • 4-day workweek
  • Discretionary Time Off Policy (Unlimited!)
  • BetterHelp Online Therapy Membership
  • Dedicated learning budget through Learnerbly
  • 401K Match
  • Stock Options
  • Annual Performance Bonus or Commissions
  • Paid Parental Leave (12 weeks)
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Account (FSA)
  • Short Term and Long Term Disability Insurance
  • Life Insurance
  • Company Social Events
  • Signifyd Swag

 

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