As a Customer Success Associate, you'll partner with your Principal CSM to support them in managing the success and net retention of your portfolio of Strategic customers. The portfolio typically consists of one-to-five very large, strategic accounts. The growth and success of the relationship and portfolio will be a shared goal for both you and the Principal CSM you are supporting. You will combine technology expertise, business acumen and passion for customer success to promote our customers' and company's expected outcomes. We are looking for team members who are excited to learn our platform and become fluent in fraud, e-commerce and payments. As a trusted advisor with product and industry knowledge, you'll be able understand customers' goals and help them optimize performance. You'll collaborate internally with your Principal CSM along with cross-functional teams to provide an outstanding customer experience and drive continuous improvement for Signifyd. This is an incredible opportunity for customer success professionals seeking to build their careers and to deliver results for the largest e-commerce brands in the world. 

Responsibilities:

  • Partner with your Principal CSM to ensure the ongoing client satisfaction and retention of a portfolio of assigned Strategic clients
  • Use knowledge of the Signifyd platform to advise on best practices around product usage with end-users
  • Identify, establish, and strengthen relationships with current and potential team members within your accounts
  • Develop collateral and conduct weekly performance reviews with client teams
  • Ensure swift resolution of account issues by using resources from cross-functional teams, as needed
  • Take ownership of recurring tasks necessary to support the relationship with your enterprise accounts; including billing, reporting and other client specific items 
  • Embody Signifyd values and serve as a role model for other team members
  • Maintain recurring tasks and responsibilities to support key strategic account requirements
  • Partner with your Principal CSM to identify and drive account expansion opportunities

Requirements for position:

  • 1+ years of Customer Success Management or Account Management; technology background preferred
  • Customer management experience within complex accounts
  • Excellent communication and presentation skills
  • An analytical and metrics-driven work style
  • Ability to analyze complex situations and develop associated action plans and drive teams to achieve goals
  • Ability to generate and manipulate data for presentations (Microsoft Excel, Looker, etc.)
  • Motivated, resourceful, detail-oriented, and highly organized
  • Self-starter who excels under ambiguity in a fast-paced, deadline-oriented environment
  • Background in e-commerce, fraud or payments industries is a plus

#LI-Remote

(Colorado only*) Minimum salary of $70,000 + bonus + equity + benefits.*Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado.

Benefits in the USA:

  • 4-day workweek
  • Discretionary Time Off Policy (Unlimited!)
  • BetterHelp Online Therapy Membership
  • Dedicated learning budget through Learnerbly
  • 401K Match
  • Stock Options
  • Annual Performance Bonus or Commissions
  • Paid Parental Leave (12 weeks)
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Account (FSA)
  • Short Term and Long Term Disability Insurance
  • Life Insurance
  • Company Social Events
  • Signifyd Swag

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