As a “Technical” within our Customer Deployment team, you are responsible for the successful onboarding of Signifyd’s customers. You will work cross-functionally with multiple internal teams to employ Signifyd’s Implementation Methodology and ensure timely integrations.  As the client’s technical contact and often the first touchpoint post sale, you will play a critical role in ensuring a world-class onboarding experience.  The portfolio of your customers will cover larger Enterprise merchants.

Responsibilities:

  • Integrate enterprise customers utilizing various partners and platforms.  These include customized OMS / eCommerce API integrations along with  Magento, SFCC, and NetSuite partnerships.  You will also interface with and assist the System Integrators (SIs) that our customers employ. You may be responsible for working with internal teams to ensure that the customer has the appropriate SI for their implementation
  • Client consultancy in technical aspects of Signifyds  products and integration
  • Coordinating with customer-side technicians, developers, and project managers
  • Define a plan to deliver Signifyd services to enterprise merchants ensuring merchant expectations are managed and the merchant is satisfied throughout the implementation phase, including the seamless transition to Service/ Ops/Product Support
  • Navigate integration complexities, anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realizes they are required.
  • Collaborate with internal Signifyd teams to swiftly escalate and resolve integration roadblocks and required new feature development.  As a strong team player, you will communicate resolutions to internal stakeholders as well as to the customer
  • Work cross-functionally to continue to make the onboarding experience better for our customers.  Cross-functional work may interface with the product, risk, marketing, and engineering. 
  • Ability to move easily between big picture thinking and managing relevant detail.
  • Seen as a trusted and expert advisor with a consultative mindset by clients.
  • Maintain a client-first culture among the team through partnership, open dialogue, and transparent feedback.
  • Participate in testing and implementation of project results in a manner, which is in accordance with procedures
  • Communicate integration status to key client stakeholders and document progress toward milestones
  • Fully understand Signifyd’s implementation methods utilizing the most up to date practices
  • Be responsible for providing Signifyd console training to customers
  • Be the Subject Matter Expert (SME) so that your knowledge domain can contribute across the business

Requirements for position:

  • Background in eCommerce, payment systems, and/or fraud mitigation
  • 4-6 years of technical experience with SaaS solutions. 
  • A clear understanding of API terminology (e.g., GET, POST, PUT, JSON, Webhook, Listeners..) and tools (e.g., Postman, Github, etc...)
  • Experience with JSON, Python, APIs, PHP, and/or other web, programming, scripting tools
  • Ability to examine complex situations, develop associated action plans, and guide peers towards achieving key goals to remove customer impediments
  • Demonstrated advanced project management experience with a strong focus on scope and integration management, with a focus on quality, risk mitigation, and effective communication
  • Demonstrated passion for e-commerce or technology services
  • Excellent written communication and presentation skills
  • Strong technical, analytic, and problem-solving skills
  • Timely responses to external and internal stakeholders
  • Resourceful, detail-oriented when needed, highly organized, and creative
  • Strong team player and Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment
  • Ability to lead conversations with executive stakeholders

#LI-Remote

(Colorado only*) Minimum salary of $125,000 + bonus + equity + benefits. 
*Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado.

Benefits in our US offices:

  • 4-day workweek
  • Discretionary Time Off Policy (Unlimited!)
  • BetterHelp Online Therapy Membership
  • Dedicated learning budget through Learnerbly
  • 401K Match
  • Stock Options
  • Annual Performance Bonus or Commissions
  • Paid Parental Leave (12 weeks)
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Account (FSA)
  • Short Term and Long Term Disability Insurance
  • Life Insurance
  • Company Social Events
  • Signifyd Swag

 

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