Salesforce Administrator (Sales Cloud)

About us:

Sharebite is a mission-driven food ordering platform, built exclusively for companies. Our clients include category-leading law firms (Vault 100), top-tier investment banks, asset managers (private equity, hedge funds, real estate), architecture firms, accounting firms, tech companies and beyond. Core to our mission is the belief that each and every one of our stakeholders must benefit from the existence of Sharebite. Every order placed on our platform results in a donation made to alleviate childhood hunger in local communities, via our partnership with City Harvest.

About the role:

As Assistant Salesforce Administrator, you’ll play a vital role on our Growth Operations team here at Sharebite. We are looking for a proactive individual that can help support our core administrators to continually improve and enhance our Salesforce platform.  This role will be responsible for handling the day to day work required to keep our team running smoothly.  You’ll be responsible for helping us maintain our ticketing system, enforcing data hygiene, doing quality checks on work by team members, and helping manage internal projects as an assistant to our team leads.  You will work alongside our core Sales and Support administrators as well as our team leads and Revenue Operations Architect.  You will have ample opportunities to shadow more experienced members of the team as you work towards your advanced Salesforce and associated system certifications.

Our Salesforce user experience is of great importance to us, therefore the Assistant Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.

We are seeking a candidate with a strong desire to work with Salesforce, preferably with strong prior work experience in project management and supporting a team in completing projects.  You should be excited about the Salesforce platform and have a strong desire to learn and get your next certifications while on our team. The Assistant Salesforce Administrator should be comfortable supporting internal and end users and enjoy learning new business processes in order to translate them into technical solutions.

Responsibilities

This is a varied business facing role, with the following responsibilities:

  • Support all aspects of user and license management including new user  

Qualifications and Background

Required:
  • Salesforce product knowledge and 3-6 months hands-on administration experience with Sales Cloud, Support Cloud and a project management tool
  • Trailhead Badges/Super Badges - The more the better
  • 3-5 years of relevant experience (project management, team support, organization, and coordinating with others)
  • 1-2 years of sales experience
Desirable:
  • Certified Salesforce Administrator**
  • Trailhead Ranger Status
  • Bachelor’s/Postgraduate degree, or professional qualification
  • Team Sports
  • Bilingual
  • Flexible to work in the office when needed

Knowledge, Skills, and Abilities

Required:
  • A proactive attitude to platform enhancements
  • A desire to implement best practice solutions 
  • Available and responsive to questions
  • Excellent relationship-building skills and ability to liaise with stakeholders at all levels
  • Gathering requirements and proposing technical solutions
  • Training users and creating training materials
  • Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)
  • Experience implementing Salesforce configuration changes including (but not limited to): Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards and reports

Desirable:

  • Demonstrates enthusiasm towards continued personal/professional development 
  • Active in the Salesforce community
  • Curious and self-directed problem solver

What You'll Get

  • Competitive salary – reviewed annually
  • Company laptop
  • Medical/Dental/Vision Insurance
  • Retirement savings plan/401(k) Match/pension contributions
  • Casual dress policy
  • Life insurance
  • Training and development opportunities
  • Flexible working hours 
  • Certification exam vouchers 
  • Charity/volunteer days

 

If you're excited by the opportunity to represent a fast growing, mission-driven startup, we'd love to talk with you!

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