The Team & Role

The SevenRooms Data & Analytics team is looking for a Senior Data Analyst to work closely with our business teams in development and support of business initiatives, as well as to contribute to the development of the data culture at SevenRooms. In this role, you will work with our business partners to develop data products, and analyze data related to our Go-to-Market teams (Sales, Customer Success, Support, RevOps, and Marketing). You will be directly responsible for supporting cross-functional initiatives, being a close partner in thought as well as delivery of data products. You will report directly to our Manager, Data & Analytics.

You will operate within our Data & Analytics Team (DAE) who are focused towards driving insights for key functions across our business. As a member of our DAE team, you will participate in and lead the technical execution of complex business intelligence and analytics related projects. Translation of this data to help key business stakeholders make decisions, as well as acting as a thought partner in all aspects of these initiatives, is of utmost importance. Our Data & Analytics Team sits within Finance and works closely and collaboratively with all areas of our business.

What You’ll Do

  • Collaboration/Partnership: Partner closely with members of the Data, Engineering, Revenue Operations, Finance, Marketing and Customer Success leadership teams. Create innovative ways to share data and insights back to the business. Identify critical operational questions that can be answered through new data insights. Help design initiatives, metrics, and impactful projects.
  • Data Analytics: Own and improve KPI reporting to measure business initiatives, customer engagement, and customer retention. Combine data from disparate data sources into scalable models while maintaining accuracy in deliverables. Investigate, troubleshoot, and solve data quality issues.
  • Reporting: Compile analytics into reporting & visualizations that empower our GTM Teams to make educated, data-driven decisions. Lead the development and documentation of organizational data assets and definitions.
  • Product Knowledge: Become a subject matter expert on everything related to our SevenRooms business teams and business initiatives. Through training and close collaboration, work with multiple teams to identify key areas of improvement based on various data sources.
  • Process Improvements: Support incoming business requests, compile root cause analyses and solve common issues at the source. Drive advanced analyses to identify underlying business and product trends and provide strategic recommendations.

Who You Are

  • 3-5+ years of experience working with complex, structured, and unstructured datasets related to business outcomes (Bookings, Renewals, Upsells, Customer Engagement, etc.)
  • Experience with SQL and cloud business intelligence tools (e.g. Looker, Tableau, Data Studio, etc.); understanding of cloud data warehousing and ETL/ELT techniques is a plus
  • You can effectively communicate complex data concepts so they are understandable, consumable, and/or actionable by variable audiences
  • You’re able to adapt quickly to the evolving needs of a high-growth SaaS business and create pragmatic and innovative solutions to complex business problems
  • You’re able to facilitate cross-organizational collaboration to drive actionable and measurable results

What We Offer

  • A fresh start with a flexible and independent working schedule: SevenRooms provides all employees with their first two (2) weeks of employment as paid time off to relax and recharge before starting their journey with us. You’ll also have access to unlimited paid time off, including tenure-based PTO minimums, paid parental leave, and the option to work anywhere at any time.
  • Fair and equitable compensation: Our compensation packages are competitive based on external market data. At SevenRooms, you can expect fair pay for your hard work and dedication to helping us transform the hospitality industry. In addition, we also offer equity in our growing organization.
    • The On-Target Earnings (Base + Annual Bonus) range for this role is $159,500-$176,000. This is the range SevenRooms in good faith believes is the range of possible compensation for this role at the time of the posting. This range is only applicable for jobs to be performed remotely in any US state. Base pay offered may vary depending on, but not limited to education, experience, skills, geographic location, travel requirements, sales or revenue-based metrics, and business needs. This range may be modified in the future. This job is also bonus eligible. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable.
  • Comprehensive benefits package: We offer a full slate of benefits for our employees and their families: comprehensive medical, dental, and vision benefits, commuter benefits, gym reimbursement, 401K plan, and unique wellness offerings that include One Medical, Spring Health, Carrot, and Headspace.  
  • Employee programs and recognition: Through our Roomie’s Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. You’ll receive an additional quarterly dining credit to use towards SevenRooms clients and a unique milestone reward for every year you’re a part of our team.
  • Opportunities for training and professional development: Your manager will partner with you on establishing quarterly objectives that not only benefit the company but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs.

About SevenRooms

SevenRooms is a guest experience and retention platform that helps hospitality operators create exceptional experiences that drive revenue and repeat business. Trusted by thousands of hospitality operators around the world, SevenRooms powers tens of millions of guest experiences each month across both on- and off-premises. From neighborhood restaurants and bars to international, multi-concept hospitality groups, SevenRooms is transforming the industry by empowering operators to take back control of their businesses to build direct guest relationships, deliver exceptional experiences and drive more visits and orders, more often. The full suite of products includes reservation, waitlist and table management, online ordering, mobile order & pay, review aggregation, email marketing and marketing automation.

Founded in 2011 and venture-backed by Amazon, Comcast Ventures and PSG, SevenRooms has dining, hotel F&B, nightlife and entertainment clients globally, including: Marriott International, MGM Resorts International, Mandarin Oriental Hotel Group, Wynn Resorts, Jumeirah Group, Hard Rock Hotels & Resorts, Wolfgang Puck, Michael Mina, Bloomin’ Brands, José Andrés Group, Union Square Hospitality Group, Australian Venue Company, The Wolseley Hospitality Group, Dishoom, Live Nation and Topgolf.

SevenRooms has been recognized as a top employer for its people-first approach by publications including:

  • Inc. Best Workplaces (2023, 2022, 2020)
  • Inc. 5000 (2023, 2022)
  • Ragan’s Platinum HR Awards Finalist (2022)
  • Built in Best Places to Work NYC (2023, 2022, 2021, 2020) 
  • Built in Best Place to Work NYC - Midsize Companies (2023, 2022) 
  • VentureFizz Unique PTO (2022)
  • Forbes Best Startup Employers (2022) 

SevenRooms is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws.  We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.

View our Prospective Employee Privacy Notice by visiting https://bit.ly/2P6ey4M

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