ABOUT SEMPRE
Sempre Health is a diverse, mission-driven team focused on improving prescription affordability and adherence for all Americans. Our unique two-sided marketplace and behavioral economics-based dynamic discounts have resulted in over 35 million lives covered, 15%+ improvement in adherence, 45%+ reduction in patient out-of-pocket costs, and an impressive 95 Net Promoter Score.
As a member of the Sempre Health team, you'll be at the forefront of a revolution that's changing lives. By encouraging adherence and responsible health behavior, we've grown 40x in the past year alone! Our Series B funding and significant market traction have set the stage for explosive growth, making this the perfect time to join our dynamic and high-performing team.
THE TEAM
The Pharmacy Operations Team sits within the Patient Success department. Healthcare is fundamentally a service industry and as a result, so much of the experience that our patients love and our pharmaceutical and health partners see positively reflected in our program outcomes is based on this essential interaction between humans and technology. Our product bridges the online and offline worlds and as a team, we sit right at that intersection - between Sempre’s technology and the patient experience. As a group, we are passionate about helping patients above all, and we focus on leveraging collaboration and continuous improvement to scale our business and best support patients in affording and accessing their medications. We strive to ensure that our patients find value in our program and love the level of support they receive from us.
THE ROLE
This is a hourly role with weekend coverage. The work-week starting on Thursday and ending on Monday (Tuesday & Wednesday are off).
You’ll work to help our patients save money by driving our engagements with pharmacies. Using our internal software tools, you will play an integral role in helping patients maximize their adherence and access to medication! In this role, you will need to be comfortable engaging with third-parties on the phone and adept at documenting those conversations — 95% of your time will be spent on the phone. You will act as the external face of our rapidly-growing organization as we engage directly with pharmacists to help patients save money.
HOW YOU WILL MAKE AN IMPACT
- Responsible for achieving call volume of 75+ outbound calls per day to pharmacies
- Effective communication with pharmacy staff and internal teams
- Identify and understand emerging patterns/issues with pharmacies
- Collaborate well with other teams in the department
- Comfortable on the phone - previous customer support, call center, and/or receptionist
experience is preferred, but not required. We are looking for individuals who love
working with people and are deeply committed to providing best in class service through
our engagement with pharmacies - Excited to work in a high-growth environment
- Detail-oriented and comfortable with complexity
- Adapts to a variety of situations easily and effectively
- Excellent written, verbal, interpersonal, and communication skills
- Passionate about changing healthcare and impacting patients’ lives!
ABOUT YOU
- Entry level position, with some work experience preferred
- Technical computer ability
- Ability to read and follow a script/prompt
- Able to work remotely with minimal distractions
- Available Thursday through Monday from 9-5 local time (may also consider slight variations to this depending on need, open to 8-4 and 10-6 for example)
- Time management and ability to focus on similar tasks throughout the day
BONUS POINTS
- Fluent in Spanish
- Patient or pharmacy-facing experience
- Experience in other CRM tools
- Healthcare experience
Sempre Health pays all employees, regardless of location, SF Bay Area salaries. We benchmark pay against private companies with comparable funding, valuation, and/or revenue. As a remote-first company we want you to be able to work from any state you'd like and receive the same pay you would if you worked out of our SF office. Ultimately, we will make you a competitive offer within the range below commensurate with your qualifications and experience.
WHAT WE OFFER
- A values-driven culture ("Start and End with the Patient" is at the heart of everything we do)
- A remote-first workplace that doesn’t sacrifice team connectedness
- SF Bay Area salaries and stock option grants, so you share in the success of the company
- Competitive medical, dental and vision coverage for you and your dependents
- Generous vacation and parental leave benefits
- Home office setup allowance, plus monthly WFH expense reimbursement
- Wellness stipend (use it for the gym, a massage, whatever you need!)
- Unlimited on-demand continuous learning to support your career development
- 401k retirement savings
- Virtual happy hours and other social events
Sempre Health is committed to an inclusive and diverse workplace. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law, including the San Francisco Fair Chance Ordinance.
Applicants have rights under Federal Employment Laws.
