As a Sales Administrator you will be part of our Operations team who are crucial to our business. You will be ensuring only the best offers reach our site, and that they do so in the timeliest manner possible. Working side by side with our sales teams, you will be responsible for managing the production of hotel sales, ensuring they are price checked, loaded in our internal CMS system and signed off by suppliers with any amends. You will also be responsible for managing the live maintenance of hotel sales. 


About Secret Escapes 

Secret Escapes is the world’s leading members-only online travel deal company, offering inspiring travel experiences and hand-picked offers to over 75 million users worldwide across our family of brands. Operating in 14 countries across Europe and Asia, Secret Escapes Group continues to grow and establish itself as a world-class business, dedicated to giving our members the best range and value in luxury travel deals at low prices.

Secret Escapes operates a flexible working policy and we are all in the office 1 day a week (minimum) and have core hours of 10am-4pm (you can make up the other hours to suit you). In keeping with being an inspirational travel brand, we also have a ‘Work from Anywhere’ policy, so you can work from anywhere in the world for up to a month each year!

We’re a diverse and inclusive bunch of individuals from different backgrounds and with varied interests, but the one thing we all have in common is that we’re good people (even if we do say so ourselves!). 


About the role

As a Sales Administrator, you will be working closely with various internal stakeholders including Sales Managers and Package Designers to manage the production of package sales, ensuring they are price checked and competitive against the market, before loading and maintaining them on our website with any amendments. You'll be working on our varied portfolio of deals provided by tour operators and suppliers - One day you could be working on a 1-week self-drive deal within Europe, next day you could be working on a 1-month cruise around the world. Depending on the deal type and the territory where the deal will be sold, there are different systems and procedures to work with.

Your responsibilities will include:

  • Responsible for production of all package sales after Contracts team has agreed on commercial terms with the suppliers
  • Reviewing and price checking against competitors
  • Responsibility for loading sale information into the internal CMS systems and running final approval checks
  • Sending deal previews to suppliers, Contracts Managers or Package Designers and managing any amends
  • Maintaining all live deals to a high standard by completing all live maintenance requests
  • Responsible for correctly setting up weekly time-limited Flash campaigns and regular special campaigns like Price Drops and Free Upgrades
  • Processing ad-hoc requests from stakeholders including investigating pricing discrepancies and updating sale information and components of the package in the sales system
  • Helping and supporting with projects such as technical improvements for the CMS, bulk amends for entire destinations and strategic initiatives which involve operational support


What we are looking for:

  • Fluent in English
  • Demonstrable attention to detail, taking total ownership for accuracy of output
  • Effective communicator, able to build professional relationships quickly
  • Ability to work to tight deadlines and prioritise work effectively
  • Ability to show initiative
  • Demonstrate willingness to learn, develop your skills and go the extra mile
  • A genuine passion for luxury worldwide travel would be a plus
  • Cleared to work in the Netherlands

And you are:

  • Organised and able to juggle multiple tasks
  • Able to work with a variety of different stakeholders with different backgrounds at the same time
  • Find satisfaction in well organised and smooth run workflow
  • Self-motivated, enthusiastic and willing to adapt in a fast-paced environment
  • A real team player with a proactive and positive attitude

We are an equal opportunity employer:

Diversity and inclusion are important to us at Secret Escapes and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law.

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Diversity & Inclusion

Diversity and inclusion are enormously important to Secret Escapes. We actively seek out a richly diverse range of talent and use data to keep an eye on how we’re doing!

Secret Escapes ensures that all personal information shared with us is strictly confidential. We collect this data for reporting and statistical purposes only. We do not discriminate against anyone based on the answers provided, or against those who choose not to complete this section. 

However, the information we do collect helps Secret Escapes progress in its implementation of diversity measurement and in strengthening the rich workplace culture we have here.

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